IT Asset Management
Manage all your IT assets directly within your service desk, and resolve issues faster with all the asset data and records you need already inside each ticket.
What Is IT Asset Management (ITAM)?
IT Asset Management involves identifying, recording, and maintaining an accurate inventory of IT assets. It includes their lifecycle management, cost optimization, and compliance with software licensing.
The Future of Asset Management
Experience the next generation of IT service management (ITSM) with Generative AI seamlessly integrated across all aspects, including asset management. Unleash the power of AI to analyze your assets, providing valuable insights and actionable recommendations. Accessing asset information directly within your tickets empowers you to make informed decisions quickly and efficiently.
Built-in to Your Service Desk
SysAid’s built-in asset management solution helps you view, secure, and manage your assets directly from within your service desk. Having all the asset data within each ticket eliminates the complexities of ticket management, driving quicker ticket resolution.
9M+
Assets
managed
100K+
Patches deployed
weekly
10K+
Daily remote
control sessions
Efficient Inventory Management
Keep track of all IT assets, including hardware and software products, using advanced discovery solutions within the organization.
Monitoring
Receive real-time, custom alerts for changes in your CPU, network equipment, memory usage, and more, while effortlessly managing unlimited devices.
CMDB
Track your CIs, automatically import data into your CMDB, and get a bird’s-eye view of how items in your IT network relate to each other.
SYSAID’S ITAM SOLUTION
Inventory management
Seamlessly discover network assets and gain a comprehensive view of hardware components and software products, facilitating effective lifecycle management.
Remote control
Allow service desk agents to securely resolve end-user issues from anywhere, boosting responsiveness and user satisfaction.
Software management
Efficiently manage installed software locations and automate renewal reminders for assets that agents have already installed, ensuring optimal software utilization and compliance.
Network discovery
Leverage built-in discovery capabilities to scan IT assets and attributes across the network, with automatic updates to maintain data accuracy.
Patch management
Deploy patches to multiple or individual computers according to customized policies, integrating seamlessly with change management processes.
Service desk integration
Automatically including relevant asset information such as screenshots or videos for swift issue resolution. Agents can also track the asset source of requests/incidents.
Comprehensive ITAM System:
Provide service desk agents with instant access to end users’ IT assets, location details, organizational position, and recent events, facilitating quicker and more accurate issue referrals and resolutions.
What Is IT Asset Management (ITAM)?
IT Asset Management (ITAM) is a type of business management directly connected to your organization’s IT infrastructure. It involves keeping track of all assets, including hardware (e.g., servers, computers, printers), software (e.g., antivirus, Microsoft Office), network, and non-network devices, such as keyboards, desks, and chairs.
Do I Need ITAM? (IT Asset Management)
Yes, if you are responsible for managing an IT infrastructure, IT Asset Management is essential. It provides knowledge about all the parts of your IT infrastructure, allowing effective management from cost, audit, compliance, and operational perspectives.
How Does it Work?
IT Asset Management happens by integrating asset data into IT Service Management (ITSM) processes like incident, problem, and change management. It’s not just about having a comprehensive list of assets; it’s about leveraging this information to enhance various (ITSM) processes.
Deliver exceptional service.
Automagically.
