Highlights
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Lack of consistency and coherence in system management across all departments.
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IT interactions need an auditable trail, with a view into how long each ticket took to be resolved, if it was resolved on time, and any trending issues.
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Inability to measure performance in multiple departments to ensure the highest quality back-office support.
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Defined SLAs for administration, marketing, sales, HR, and design departments.
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Set up the self-service portal for ticket submission, with significant customization, attached FAQs, and embedded links to external resources.
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For the first time, measuring the performance of commercial support and design teams.
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The speed, centralization and accuracy of SysAid-based ticket routing, services, and support distinguishes Sintec from the competition and helps sell its business optimization packages.
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With advanced automation, the IT support desk is saving significant time resolving issues and responding to requests.
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Consistency and coordination is maintained across the business as it scales up to meet the needs of a growing client base.
SysAid provides added value that distinguishes us from the competition.
