TeamViewer Embedded Service
Launch TeamViewer remote control from tickets in SysAid, without the need for a pre-existing TeamViewer account
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Overview
SysAid customers can access all the features of TeamViewer remote control from SysAid without a pre-existing TeamViewer account, to initiate remote sessions with end users directly from any incident record.
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Main Features
- A TeamViewer icon is added to your incident form that allows you to initiate a remote control session from within the incident record
- Automatic generation of activities for each remote control session
- Ability to initiate a session to an unattended machine
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Benefits
- Enables an IT support representative to launch a secure remote support session directly from within an incident record
- Enables you to access TeamViewer functionality without a TeamViewer account
- Enhance your service desk capabilities with an optimized license that accommodates the remote control service desk needs of all your admins
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