SysAid for Teams (Microsoft Teams)

Overview

SysAid for Teams allows users to submit SysAid tickets from within Microsoft Teams and to send messages and notifications from a SysAid ticket to groups and individuals in Microsoft Teams. This allows for easier collaboration within organizations that use Microsoft Teams for internal communication.

Main Features

• Create, view, and update a SysAid ticket from within Microsoft Teams, using the SysAid Bot.
• Receive automatic notifications from SysAid tickets to Teams chats.
• Receive approval notifications in Teams and manage workflows directly within Teams.
• See availability status of Teams users from within SysAid.
• Send a chat message to an individual user or group of users in Teams from within SysAid.
• Initiate a conversation in Teams with a specific Team and dedicated channel from within the SysAid ticket.

Benefits

• Better employee experience, as employees can get service using the tools of their choice, within their work environment.
• Faster resolution of tickets, IT admins do not need to switch their work environments and can leverage automation; and employees can classify tickets per category and urgency.
• Better visibility, for IT, auditing and traceability is maintained within a SysAid ticket that is created in Teams; and employees can check statuses and receive updates within Teams.
• Quick time to value, It’s easy to configure and roll out the SysAid Bot, which uses the same categories that are already configured within SysAid.