IT Ticketing with a Distinction

Revolutionize Support for Students & Faculty with Gen AI for Higher Education

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Everything You Need to Empower Your Students,
Faculty and Staff

Silhouette of an education student with a graduation cap on their head.

Students

Students nowadays are independent and self-sufficient; they have increasing deadlines and want everything on their mobile devices. And they want it fast.

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IT teams

IT teams want a robust system that optimizes resources and enhances productivity while dealing with the challenge of scaling up to meet growing demands.

A line graph with three ascending bars, representing student growth. Each bar is taller than the last, and an arrow trends upwards above them.

Administration

Administration wants to see dashboards to measure performance, identify problems, and strategize growth, all within the constraints of limited budgets and high stakeholder expectations.

Deliver an Outstanding Student Experience

Give your end users the best experience when they ask you for help!

Students and faculty can get instant help 24/7 using our AI Chatbot, and access it on their preferred channel – the Self-Service Portal, email, or Microsoft Teams. Fueled by your internal knowledge base, historical service records, and extensive public resources, the AI Chatbot tackles staff and students’ common questions.

Now, learning can flow as it should without ANY disruptions.

Resolve Tickets Automagically

SysAid Copilot offers advanced AI features to help resolve tickets faster and deliver exceptional service.

AI Admins unlock a world of efficiency and productivity by training the AI Chatbot to generate detailed and accurate responses based on a myriad of knowledge sources. Not only that, the AI Chatbot is available through various channels such as the Self-Service Portal, Email and Microsoft Teams. Making the experience of getting support a breeze for end users.

A screenshot of a chat interface in sysaid, where a user named alex seeks help to access the auditorium and receives detailed instructions and a contact number for further assistance.

Make Your Agents Lives Easier

It’s never been easier for agents to prioritize tasks and get back into their flow faster. AI Intelligent Categorization ensures Service Records are categorized accurately every time. And, there’s no need for guesswork, admins can instantly understand how an end user feels with AI Emotion. Tend to get writer’s block? With AI Author, admins can compose messages in a fraction of the time. Because we’re all about making admins’ lives simpler.

Screenshot of a software interface displaying troubleshooting options and user notifications for education-student management, including an active search bar and multiple server categories.

Efficient IT Asset Management

Built-in Asset Management helps you view, secure, and manage your assets directly from within your service desk. Further enhanced by Inventory Management, you can easily discover network assets and gain a comprehensive view of hardware components and software products. To speed up resolution times and provide exceptional service, remote control capabilities are built right into your service desk, allowing IT to connect directly to users’ laptops and resolve issues, from anywhere.

Flowchart depicting network devices with success and error indicators, illustrating connectivity statuses between computers, servers, and printers.

Instant Value for Your Institution

Getting started with SysAid is effortless, thanks to our proven implementation methodology. What’s more, SysAid Copilot requires zero setup or coding, making it faster than ever for educational institutions to integrate AI into every aspect of their service delivery and boost their time to value.

Screenshot of a digital chat interface between an "admin" and another user named "syaid," featuring speech bubbles and a quick ttv like button, in an education-student context.

Read Up on Smarter ITSM

UNIVERSITY OF MICHIGAN

America’s #1 Public University Drives Academic Success with Comprehensive IT Management

HAIFA MUNICIPALITY IT

An increase in teachers’ satisfaction and shortening service times

QUEEN’S UNIVERSITY

One of Canada’s Leading Research Universities Graduates to Smarter ITSM