Highlights
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Homegrown IT solutions built on Microsoft Office were manual, severely limited, and prone to human error.
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Requests were often misplaced, misdirected, misunderstood, or abandoned by the end user.
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The organization’s needs were growing – a long-term, scalable solution was needed.
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300 admins from IT, HR, Payroll, Facilities, and Finance use SysAid for enterprise service management serving 3,000 end users.
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End users can access a self-help Knowledge Base or independently open tickets through the Self-Service Portal.
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Implemented end-to-end change management with cross-departmental workflows, as well as asset management for effective remote support.
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Generated positive ROI within the first year of implementing SysAid.
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85 percent of end-user incidents are resolved in one interaction, with the average response time around 10 minutes.
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Gained actionable insights for improvement based on automated, consistent and accurate data from SysAid.
“From process efficiency to user experience and satisfaction, there is no comparable alternative. At our agency, people love SysAid.”
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