SysAid Marketplace

Discover a wide range of integrations, pre-built packages, and automation bots.

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ABots Marketplace (Beta)

Automate the most common manual and repetitive IT admin tasks with our ABots offering.

Out-of-the-Box Integrations

Fully configured and ready to go!

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    Microsoft Intune (BETA)

    Easily import and update device data from Microsoft Intune to SysAid Asset Management, and display the data in SysAid’s asset inventory.

  • Google Apps logo featuring the word 'Google' in multicolored letters followed by 'Apps' in gray. - SysAid

    Google Apps User Repository

    Easily and automatically sync SysAid user management with Google Apps users.

  • Icon of a computer monitor displaying a barcode, surrounded by a circular frame with control buttons.

    Asset Warranty

    This Integration allows you to track Asset Warranty information directly in SysAid, so you can manage it efficiently, perform proactive maintenance and reduce the risk of human error.

  • MicrosoftTeams

    SysAid for Teams (Microsoft Teams)

    Employees can create and update tickets from within Microsoft Teams. Admins can seamlessly initiate Microsoft Teams chats and conversations from within a SysAid ticket.

  • logo-zapier

    Zapier

    Easily set up integrations between SysAid and 3000+ applications via Zapier

  • Worksafe App ITSM Add-on Sysaid

    Worksafe App

    Use SysAid’s Worksafe app to simplify the process of tracking the status of your workforce as you transition back to the ‘new normal.’

  • SSO Connector for SysAid ITSM add-on

    SSO Connector

    Use SysAid’s SSO Connector add-on to configure multiple Office 365 SSO domains for their SysAid account

  • SysAid’s Jira integration

    Jira Software – Cloud Service

    Easily create and link Jira Issues to SysAid service records, and view all the information from within SysAid.

  • TeamViewer integrates with SysAid ITSM

    TeamViewer Embedded Service

    Launch TeamViewer remote control from tickets in SysAid, without the need for a pre-existing TeamViewer account

  • Generate, update, and close SysAid tickets based on various monitoring events in SolarWinds.

    SolarWinds

    Automatically generate, update, and close SysAid tickets based on alerts that SolarWinds detects on a given asset in your network.

  • SysAid’s integration with Google Apps

    Google Apps

    Single-sign-on to SysAid via Google apps

  • Power BI Extract

    Power BI Extract

    Extract ticket data from SysAid to MS OneDrive for loading to MS Power BI; from there, you can build your own dashboards

  • Chromebook (Beta)

    Chromebook

    Easily import and update Chromebook device data from G-Suite to SysAid Asset Management, and display the data in SysAid’s asset inventory.

  • Azure

    Azure

    Easily and automatically sync SysAid user management with Azure Active Directory.

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    Azure Devops

    Create new SysAid requests for new Azure DevOps work items

  • Green circular icon with a white padlock graphic and the letter 'a' in the center, symbolizing secure access or privacy settings.

    IP Filter

    Filter list of IPs allowed to access SysAid

  • OpenAM Single sign on to SysAid via OpenAM

    OpenAM

    Single sign-on to SysAid via OpenAM

  • Nagios-Logo

    Nagios

    Automatically generate, update, and close SysAid tickets based on events that Nagios detects on a given host or service in your network.

  • Office 365

    Office365

    Single sign-on to SysAid via Office 365

  • Easily and automatically sync SysAid user management with OneLogin Active Directory.

    OneLogin User Repository

    Easily and automatically sync SysAid user management with OneLogin Active Directory.

  • Easily and automatically sync SysAid user management with OneLogin Active Directory.

    OneLogin SSO

    Single sign-on to SysAid via OneLogin

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    Slack

    Improve teams collaboration using two-way communication between SysAid and Slack

  • CAS SSO

    CAS SSO

    Single sign-on to SysAid via CAS

  • integration with Okta

    Okta SSO

    Single-sign-on to SysAid via Okta

  • integration with Okta

    Okta User Repository

    Easily and automatically sync SysAid user management with Okta Active Directory.

  • SysAid’s integration with ADFS

    ADFS SSO

    Single-sign-on to SysAid via Microsoft Active Directory Federation Services (ADFS)

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    Microsoft Dynamic 365 CRM

    Create a SysAid ticket when a new Case is created in Microsoft Dynamics 365 CRM

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    Blue and white Microsoft Outlook calendar icon showing a white "O" on the left and a grid calendar on the right. - SysAid

    Microsoft Outlook Calendar

    Create a Microsoft calendar event for new tickets created in SysAid that meet a certain criteria

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    The image depicts the Slack logo, consisting of four colored symbols (blue, green, yellow, and pink) arranged in a hash (#) pattern on a white background. - SysAid

    Slack

    Receive slack notifications for new tickets that meet a defined criteria

  • SysAid badge new
    Green circular logo with stylized white lowercase letters "qb" in the center, representing the QuickBooks brand. - SysAid

    Quickbooks

    Automate the creation of Tickets in SysAid for new POs in Quickbooks

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    PagerDuty

    Create PagerDuty events for new tickets created in SysAid

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    A green shopping bag with a white "S" logo on it, representing the Shopify brand. - SysAid

    Shopify

    Create a SysAid Ticket for a new Fraudulent Order in Shopify

  • SysAid badge new
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    Pingdom

    Create a new SysAid ticket when a new alert in Pingdom is created

  • SysAid badge new
    The image shows the Salesforce logo, which consists of the word "salesforce" written in white on top of a blue cloud shape. - SysAid

    Salesforce

    Easily manage your support by integrating Salesforce with SysAid through this seamless workflow.

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    Blue text logo spelling "okta" on a white background. - SysAid

    Okta

    Create Okta users for new service records in SysAid

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    The image shows the word "Google" written in its characteristic font, with each letter in green color. - SysAid

    Sage

    Create service records in SysAid when new services are added to Sage Accounting.

  • SysAid badge new
    Square icon featuring a white square on a blue, yellow, red, and green background, representing Google Keep. - SysAid

    Google Calendar

    Create a Google calendar event for new tickets created in SysAid that meet a certain criteria.

  • SysAid badge new
    Orange logo with a central circle connected to three smaller circles at varying angles, resembling a molecule. - SysAid

    HubSpot

    Create SysAid tickets from a new HubSpot form submissions.

  • SysAid badge new
    The image shows the Asana logo, featuring three red dots arranged in a triangular formation above the word "asana" in lowercase black letters. - SysAid

    Asana

    Create SysAid tickets for new Asana tasks in projects.

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    White geometric design resembling vertical bars on an orange background. - SysAid

    Harvest

    Create a SysAid ticket from a new Harvest task that is created.

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    A logo displaying two overlapping speech bubbles, one green and one dark green. - SysAid

    Google Chat

    Receive Google chat notifications for new tickets that meet a defined criteria.

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    Typeform

    Create SysAid tickets from new Typeform submissions.

  • SysAid badge new
    A geometric logo with four shapes: a blue and a yellow elongated oval, an orange diagonal bar, and a small navy blue triangle, all on a transparent background. - SysAid

    JotForm

    Create SysAid tickets from new Jotform submissions.

  • SysAid badge new
    A blue square icon with a white vertical rectangle on the left and a smaller white vertical rectangle on the right. - SysAid

    Trello

    Display SysAid tickets in Trello boards.

  • SysAid badge new
    Green WhatsApp logo featuring a phone icon within a speech bubble, set against a white background. - SysAid

    Whatsapp

    Receive a Whatsapp notifications for new tickets that meet a defined criteria.

  • SysAid badge new
    The image shows the logo of monday.com, featuring two diagonal bars—one red, one yellow—and a green dot, on a white background with rounded corners. - SysAid

    Monday

    Create SysAid tickets for new Monday tasks in projects.

  • SysAid badge new
    A red circle contains four red dots arranged in a square pattern. - SysAid

    Twilio

    Receive an SMS notifications for new tickets that meet a defined criteria.

  • SysAid badge new
    A blue logo featuring a check mark intertwined with an eye design. - SysAid

    ConnectWise

    Create a SysAid ticket when a new ticket is created in Connectwise.

  • SysAid badge new
    Logo of New Relic featuring the company name in black text within an overlapping teal and light blue oval shape. - SysAid

    New Relic

    Create a new SysAid ticket when a new alert in New Relic is created.

  • SysAid badge new
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    Site24x7

    Create a new SysAid ticket when a new alert in Site247 is generated.

  • SysAid badge new
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    YouCanBookMe

    Create SysAid tickets automatically for new YouCanBookMe bookings.

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Quick Value Packages

Let our experts help you get more value out of SysAid

  • Incident Management

    Incident Management

    Get expert consulting on your environment, and improve the setup of the incident form, self- service portal, and service catalog.

  • Service Desk Automation

    Enhanced Incident Management: Service Desk Automation

    Get expert consulting on your environment and your service delivery process, to start making your system work for you – with service desk automation.

  • Self Service Portal

    Enhanced Incident Management: Self-Service Portal, Standard

    Enhance the user experience and boost self-service adoption with targeted Self-Service Portal consulting, including setup of the portal and service catalog.

  • Self-Service Portal - Premium

    Enhanced Incident Management: Self-Service Portal, Premium

    Take your Self-Service Portal to the next level with professional graphic design, in addition to setup of the portal and service catalog.

  • Workflows Package

    Workflows Package

    Boost productivity and organizational efficiency through workflows that work for you.

  • Asset Management

    Asset Management

    Gain visibility, boost service desk productivity, and cut costs through asset management. Expert consultants will help get you there with mapping assets and dashboards within the system.

  • Configuration Management Database

    CMDB

    Map your organizational infrastructure, gain control of your inventory, and measure the business impact of Change processes through CMDB consulting.

  • Asset Management & CMDB

    Asset Management + CMDB

    Combine the force of asset management and CMDB, to greater leverage your IT infrastructure when provisioning services.

  • Reporting

    Reporting

    Providing service without data is meaningless. Get the data you need today in order to improve your service tomorrow. Includes two new reports to support your business processes.

  • BI Tool (license not included)

    BI Tool (license not included)

    From analysis to insights to action. Use the power of BI to achieve continuous service delivery improvement. Includes creation and set up of one BI dashboard to support your business processes.

  • Automate Joe - MVP

    Automate Joe – MVP (1 target)

    Empower your service desk through service orchestration using Automate Joe. Includes setup and configuration of one target.

Custom Development Packages

Let our SysAid experts help you with your customizations.

  • Change calendar sync

    Change Calendar Sync

    Manage your change process schedule visually, leading to greater efficiency and organizational transparency.

  • Database migrations

    Database Migrations

    Bring your data with you! Migrate your data from your previous ITSM solution, and start benchmarking your performance in SysAid from day 1.

  • Dynamic due dates

    Dynamic Due Dates

    Track what matters. Don’t let your end users destroy your time to resolution. Track the net time it takes your administrators to resolve a ticket, without including end-user delays.

  • Make your CSAT surveys satisfying!

    Emoji Survey

    Make your CSAT surveys satisfying! Use emoji-based surveys to gain more responses and provide a more visually appealing experience.

  • Omni Panel

    Omni Panel

    Gain greater efficiency by bringing all communications (notes, attachments, activities, chats, and links) into a single location, in an easy-to-read chronological table.

  • Shopping cart

    Shopping Cart

    Boost your user satisfaction and self-service adoption by providing an amazing online marketplace experience. The shopping cart will display pricing, quantity, and images of the items.

  • Subscribe Mentions

    Subscribe/Mentions Activities

    Turn a ticket into a “feed” to automatically keep admins up-to-date on relevant ticket updates.

  • Watcher feature – Basic

    Watcher Feature – Basic

    Subscribe end users to other users’ tickets, freeing up admin time spent on manual notifications. Also advantageous for users, so they can keep tabs on tickets that a colleague opened and CC’d them.

  • Wacther Feature - Advanced

    Watcher Feature – Advanced

    Take your ticket ‘subscriptions’ to the next level. Include every ticket detail your users ever wanted to know.

Automate Joe Marketplace

Free your team from onboarding employees, deploying software, provisioning virtual machines, and much more – with our Service Orchestration Marketplace

  • active directory

    Microsoft Active Directory

    Create, update, and manage users group membership

  • zoom integration

    Zoom

    Automate the process of adding and removing users to/from Zoom web conferencing software, from within SysAid.

  • powershell

    PowerShell script

    Execute a PowerShell script on a remote machine, that you’ve already created, directly from SysAid

  • Java

    Java

    Utilize Automate Joe to execute a Java class/utility with dynamic parameters that you’ve already created, to integrate with almost any service or product

SysAid Add-Ons to Enhance Your Experience

Simply register and activate in your apps section within SysAid

  • sysaid-mobile-white

    Mobile for On-Premises

    Create, view, add notes, see history, even add attachments across all active incidents and requests – directly from your mobile device.

Learn More About SysAid

Ticket Automation
IT Ticketing System
Incident Management
Task Automation
IT Asset Management
Change Management Software
Self Service Automation
CMDB Software
Problem Management
Workflow Automation
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