SysAid
Customer
Service

SysAid Self Service Portal is an invaluable customer service tool for businesses. It allows customers to easily log in, open tickets with a single click and track the progress of their issues more quickly than ever before. The portal makes customer support super fast, efficient and easy to use.

SysAid robust ticketing system is essential for efficiently managing and tracking your customers’ inquiries. It offers a wide range of features, such as the ability to create and assign tickets with ease, track progress in real time, and set up custom forms for every ticket type.

Enhance your team’s ability to handle customer requests and feedback with our comprehensive multi-channel support. Experience seamless connectivity through mobile, web, and email support capabilities, enabling you to engage with your valued customers swiftly.

SysAid’s Knowledge base is excellent for getting quick, up-to-date answers to technical issues. It contains a variety of entries about different topics and issues that our users may have encountered in the past, so they can easily find solutions without having to wait for human assistance.

Robust reporting and analytics capabilities provide insights into the customer facing team performance, customer satisfaction levels, response times, and other key metrics that will help you improve your future customer support performance.

With integrations to enterprise systems like Salesforce, Jira, and Microsoft Dynamics 365, SysAid can help you automate the customer service process. In addition, SysAid supports advanced analytics tools so that you can gain insights regarding your customers inquires.

With Hotkey, customers are able to record what’s on their screen with just a click, and automatically upload it to the ticket inside the self-service portal, so you see exactly which issues you need to resolve.