SYSAID COPILOT – TERMS AND CONDITIONS
PER THE EVALUATION LICENSE

SYSAID COPILOT – TERMS AND CONDITIONS
PER THE EVALUATION LICENSE

1. The AI Functionalities and the Virtual Support Agent could involve integrations with third parties, such as OpenAI LLC (“OpenAI”) or Microsoft Azure Open AI Services (“Azure“). During the Evaluation Period, SysAid may provide You with SysAid Copilot which may include, without limitation, OpenAI or Azure language-generation models (“LLM“), incorporated into SysAid Copilot, to be used as a tool to create automatically generated tickets, answers to questions, descriptions, instructions, and other texts. You may use the SysAid Copilot only in supported geographies.
2. For the purpose of providing you with the SysAid Copilot, SysAid may integrate data from Your tickets to your designated Virtual Support Agent. You acknowledge, instruct, and agree to SysAid’s use of Your information and data to train Your designated Virtual Support Agent  (including, without limitation, customer tickets and other forms of content or data). Such Virtual Support Agent will be offered as a customized version for Your use only. 
3. During the Evaluation Period You shall obtain and maintain all necessary consents, rights and permits and provide all necessary notices for such use of Your information by us. In connection with your use of the SysAid Copilot. You may provide input (“Input”), and receive output generated and returned by the SysAid Copilot based on the Input (“Output”). You acknowledge that you are not required by law or otherwise to provide any specific Input and that any Input is provided on a voluntary basis. In addition, You acknowledge that the Output is subject to, depends on, and is a function of the Input. You acknowledge that any Output may not be unique. 
4. As between You and SysAid, SysAid and its third-party technology providers and licensors (including, without limitation, OpenAI and Azure), as applicable, own and reserve all legal rights, title and interest in and to the SysAid Copilot, including all intellectual property and proprietary rights. 
5. You may not use SysAid Copilot to create or share Output in a manner that violates this document and/or any third-party policies, such as OpenAI and Azure policies, including, without limitation, OpenAI’s Content Policy; Usage Policy, Sharing and Publication Policy, Community Guidelines, and Open AI Terms, and  Azure AI Policy, which apply to the use of OpenAI / Azure LLM.
6. The SysAid Copilot and the Outputs are provided to the Customers on an “as is” and “as available” basis. SysAid disclaims all express warranties and all implied warranties, including merchantability and fitness for a particular purpose. In addition, SysAid Copilot was developed to support Inputs in English, resulting in Outputs in English. You shall be the sole responsible for the Input and the Output provided (both from content and language perspectives). You acknowledge that no security measures can fully prevent all potential loss, misuse or alteration of personal and other information provided as Input, and therefore, SysAid and any of its affiliates shall, to the fullest extent permitted by law, not be liable for any potential losses or damages arising as a result of SysAid Copilot. 
7. To the extent that You use SysAid Copilot to process any category of Confidential or Sensitive Information (as defined under applicable laws), You shall bear all responsibilities and You shall only do so in compliance with all applicable laws, including, but not limited to: (i) providing all necessary notices and policies for transparency compliance; and (ii) obtaining all applicable rights and consents. In addition, You shall not use any SysAid Copilot in violation of applicable laws or third-party rights or for unethical purposes. Except for the rights expressly granted under this document, no other rights, or permissions to access or use any of the SysAid Copilot are granted to You.      
8. You shall not: (i) use output from the SysAid Copilot to develop models that compete with  SysAid and/or OpenAI and/or Azure;  (ii) disclose to any third party information related to the SysAid Copilot which shall all be considered SysAid’s Confidential Information (iii) use any automated or programmatic method to extract data or output from the SysAid Copilot, including scraping, web harvesting, or web data extraction; (iv) represent that output from the SysAid Copilot was human-generated when it is not or otherwise violate this Agreement, the OpenAI Usage Policies and Azure AI Policy (v) send or process any personal information of children under 13 or the applicable age of digital consent in connection with the SysAid Copilot; or (vi) use any SysAid Copilot in violation of applicable laws or third-party rights or for unethical purposes. To the extent that you use the SysAid Copilot to process any health information, Personal Information, financial information or any other category of Confidential Information or sensitive information, as defined under applicable laws: (i) you shall only do so in compliance with all applicable law, including the requirements to provide all necessary notices and policies to comply with all transparency requirements (as required under applicable law), (ii) you have and shall maintain all necessary rights, legal basis and consents required under applicable law to provide personal information to the SysAid Copilot and to use such personal information in accordance with these Terms, and (iii) you shall bear all responsibility and be solely liable for the use of the SysAid Copilot, you hereby agree to indemnify SysAid for any third-party claim it receives in connection with your use of the SysAid Copilot in breach of any applicable data protection law, privacy, or confidentiality right of any third party.