Welcome to the first edition of the SysAid Product Roundup!

With this monthly issue, you’ll get all the tools you need to level up your service management with generative AI, including new features as part of SysAid Copilot — our comprehensive suite of AI capabilities designed and built to ultimately boost productivity across your organization — as well as upcoming releases and the latest SysAid news. So stay tuned!

Empower your team to offer consistent, engaging first-line support through email. The AI Emailbot leverages its vast knowledge base and your company’s insights to generate personalized, relevant replies instantly. Users receive tailored responses within minutes, resolving simple inquiries efficiently.

Based on our internal data, the Emailbot has seen incredible results with over 35% of tickets deflected over the last month.

Gather end-user feedback on the usefulness and quality of responses they received from the AI Chatbot with an easy click of a thumbs-up or thumbs-down icon.

Feed the chatbot content and knowledge from a variety of data sources including PDF, CSV, and DOC files.

Giving the admin control over the quality of answers that the AI Chatbot provides, through the ability to edit and fine-tune the answers.

Worried about rogue AI villains bending your chatbot’s rules? We’ve got you covered with features that ensure end users stick to the script, respecting permissions, security protocols, and ethical standards. You can trust us to keep things running smoothly.

Get comprehensive insights into your team’s performance. With summaries of the previous week’s data, forecasts, and recommendations based on industry benchmarks, you’ll have all the information you need to make business-winning decisions.

We’ve just rolled out a shiny new update, introducing the ‘AI Intelligent Categorization’ escalation rule!

With AI Intelligent Categorization (escalation rule) now part of SysAid’s Ticket Automation, admins have control over when it will be triggered, and to which tickets to apply it, for optimal ticket categorization.

Your SysAid Team