Welcome to the monthly SysAid Product Updates! This edition brings you the latest SysAid features and upcoming releases, all in one place.
BI Analytics New Widget
We’ve added a new KPI to the main ITSM performance dashboard to show the total number of active tickets. Click on it to dive into your data, explore different issue types, and identify any bottlenecks. You can also slice and filter your data by admin group or category for more detailed analysis.
Easily Sync SysAid User Management with Google Apps Users
SysAid’s Google Apps User integration makes managing your company’s users easier by automatically importing user data from Google into SysAid.
You can set the schedule for these imports, saving time and reducing the risk of errors from manual data entry. Users imported from Google can also access SysAid with single sign-on through Google Apps SSO.
Save Administration Time and Control BI Analytics Access on a Group Level
System Administrators can now easily grant BI Analytics access to groups using a simple checkbox within User Management > Groups > Permissions. This streamlined process enhances efficiency and control over group permissions.
Our 1-hour course equips agents with generative AI fundamentals and practical skills to use SysAid Copilot’s AI Chatbot and gain a deeper understanding of Large Language Models.
Join our upcoming webinar on July 3rd, where you’ll be the first to see the results of SysAid’s annual customer survey and hear about the latest ITSM trends in the AI age from SysAid’s CEO, Avi Kedmi, and leading benchmarking expert, Jeff Rumburg.
