JULY 2024

Hi there,

Welcome to this edition of SysAid Product Updates! We’re excited to bring you all the latest SysAid features, including a game-changing release that many in the community have been waiting for: our AI Chatbot for Agents.

Our latest AI Chatbot for Agents, powered by Gen AI, is now integrated within the agent portal. It offers precise answers, suggests effective solutions, assists in message composition, and uses Task Advisor to prioritize service records. The chatbot delivers instant, tailored insights and enables quick actions, significantly reducing Mean Time to Resolution (MTTR) and enhancing workflow efficiency.

We invite you to shape the future of our AI Chatbot for Agents. By joining our beta program, you’ll have the opportunity to provide valuable input that will directly influence the product’s development. Contact your Customer Success Manager to learn more.

We’re introducing the Asset Management page in our new UI. This update makes managing your assets easier and more intuitive.

AI Admins can now use Advanced Configurations in Dataset Settings to prioritize and select dataset sources for user queries. By setting a value from 0 to 1, admins control the relevance of data sources the AI Chatbot considers. This improves answer quality, aligns responses with organizational goals, and boosts user satisfaction.

End users can now close their tickets conversationally by asking the AI Chatbot via the SSP or MS Teams to resolve their tickets.

Our new AI Admin Level 2 course covers best practices for no-code customizations. It includes examples and guides to enhance user experience, ticket management, performance visibility, and your SysAid Copilot journey.

**Only eligible for graduates of SysAid Copilot Level 1 Certification Course**

We are shortly introducing the next generation of Asset Management, featuring Generative AI for asset analysis and insights. We’d like you to share your thoughts to help shape our roadmap and ensure our solution meets your needs.

Make sure you’re always in the loop with our latest releases by checking out our documentation’s release notes. Automatically receive monthly updates, just click on the subscribe button.

Your SysAid Team