Slack
Receive slack notifications for new tickets that meet a defined criteria
Free
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Overview
Stay up to date in dedicated Slack channels to make sure you are aware of the important incoming tickets that matter to you. Setup this integration to receive slack notifications for new tickets that meet a defined criteria.
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Main Features
- Slack Notifications: The integration allows users to receive notifications in dedicated Slack channels for new tickets created in SysAid.
- Criteria-Based Notifications: Notifications are sent for tickets that meet a specific, defined criteria set by the user.
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Benefits
- Timely Awareness: By receiving immediate notifications in Slack, users can stay up to date with important incoming tickets, ensuring they can respond promptly.
- Prioritized Information: Criteria-based notifications ensure that only relevant and important tickets are highlighted, allowing for better prioritization and management of tasks
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Use Cases
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Slack notifications
Receive slack notifications for new tickets that meet a defined criteria
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SysAid for Teams (Microsoft Teams)
Employees can create and update tickets from within Microsoft Teams. Admins can seamlessly initiate Microsoft Teams chats and conversations from within a SysAid ticket.
Google Chat
Receive Google chat notifications for new tickets that meet a defined criteria.
Skype for Business
Contact users via Skype video-calling application directly from a service record.
