SEPTEMBER 2024

Hi there,

Welcome to this edition of SysAid Product Updates. We’re excited to bring you something the community has been eagerly awaiting: 26 new integrations!

We are pleased to announce that SysAid has expanded its capabilities with 26 new integrations. These additions include seamless connections with your favorite tools designed to enhance your workflows and improve operational efficiency.

Agents can now configure which of SysAid Copilot’s chatbots have access to specific datasets, providing greater control and privacy. SysAid Copilot ensures the right people access the right information, with defined data permissions keeping sensitive tickets securely restricted to authorized individuals.

End users can now upload screenshots of errors or photos of faulty products directly through the AI Emailbot, as well as via AI Chatbot or Microsoft Teams. The Image Analysis tool quickly delivers actionable insights, streamlining issue resolution through email.

Please note that this feature is currently in Beta. Contact your CSM to enable Image Analysis from the AI Emailbot.

Join us for a live, hands-on session led by one of SysAid’s AI experts. This workshop will provide a detailed walkthrough of SysAid Copilot, demonstrating practical applications of generative AI within ITSM.

Session Dates:

• October 2: 10:00 AM – 11:00 AM ET
• October 16: 2:00 PM – 3:00 PM ET

Our new AI Admin Level 2 course covers best practices for no-code customizations. It includes examples and guides to enhance user experience, ticket management, performance visibility, and your SysAid Copilot journey.

**Only eligible for graduates of SysAid Copilot Level 1 Certification Course**

You can now activate Spaces directly from your classic environment, providing seamless access to all its functionalities. This update is designed to help agents familiarize themselves with the new interface, ensuring a smooth transition and improved workflow management.

The AI Chatbot for Agents will be generally available on September 30, and SysAid Copilot customers will be able to access it in their environments.

Agents can easily gain insights into assets connected to a ticket and view related issues in the queue. The chatbot provides a centralized view of all asset-related information, including details such as warranty expiration, asset status, software information, and ownership, which makes it easier to manage and resolve issues efficiently.

SysAid Copilot customers can now access AI Author directly from the queue, without the need to highlight or select text—just a single click activates it.

Additionally, inline editing has been enhanced, allowing users to apply AI Author directly to the description field of a ticket without opening it, optimizing workflows for longer ticket descriptions.

Make sure you’re always in the loop with our latest releases by checking out our documentation’s release notes. Automatically receive monthly updates, just click on the subscribe button.

Your SysAid Team