Get Ready to See the Next Gen of ITSM in Action— SMART’24 is Back!
We’re excited to invite you to our annual customer conference on November 19. It’s your chance to dive into the latest IT Service Management trends and see how Gen AI is changing the game.
What’s on the agenda?
- Unlock the full power of SysAid: Think you do IT ‘SMART’? Learn tips and tools to boost efficiency and transform your IT setup.
- Roll up your sleeves: Take part in hands-on workshops and demos with SysAid experts, giving you the skills to work ‘work smarter, not harder’ and level up your daily operations.
- Stay ahead in 2025: Get a sneak peek at SysAid’s newest Gen AI features and our 2025 roadmap. See how AI can meet your needs and watch a demo of the leading AI solution on the market.
Want to get more out of SysAid and grow your career? SMART is where it all happens!
Enter the SMART’24 Awards!
Nominate yourself or your peers for the SMART ’24 Awards, recognizing outstanding commitment to IT excellence. There are three categories:
- 🏆 Champions in Employee Experience
- 🚀 SysAid Innovation Excellence Award
- 🦸🏻 IT Hero of the Year
Enter your submission here!
Agenda
09:00 am EDT
Opening Remarks
Hear our CEO’s vision for reshaping service management with Gen AI.
Avi Kedmi, CEO
09:15 am EDT
Empowering Service Management with Agentic AI Innovations
Introduction to Agentic AI and SysAid’s AI Builder Studio, a dynamic platform for creating and customizing AI actions using natural language.
Hilly Noy, Senior Product Manager
Avi Kedmi, CEO
09:40 am EDT
AI-Powered Desks: The Future of Efficiency
Discover how AI-powered chatbots and asset management tools can streamline service desk operations and improve end-user satisfaction.
Ronen Werner, Customer Success Manager
Hilly Noy, Senior Product Manager
10:00 am EDT [Breakout Room]
Mastering IT Efficiency: Best Practices in Categorization, Automation, and Escalation
Learn how to optimize your service management processes with effective incident, request, and change categorization, automation, and AI-powered tools. Explore strategies to develop a branded, AI-enhanced Self-Service Portal for exceptional service delivery.
Jorge Dias, Implementation Manager
Alin Lupascu, Implementation Manager
Adelina Ciorap, Manager of Implementation Services
Mastering Workflows: From Basics to Advanced Solutions for Enterprise Success
Discover how to build your first workflow and expand it beyond IT. Hear firsthand from a customer about their success and the impact it made on their organization.
Cindy Sivan, Director Of Customer Success
Alexander Jamieson, Solutions Engineer
10:50 am EDT
Break
11:05 am EDT [Breakout Room]
Evolving Asset Management: Foundations and Future-Ready ITAM
From a refresh of the basics of SysAid Asset Management to advanced ITAM features with AI, and a walkthrough of patch management—everything you need for effective asset control.
Ionut Novac, Tier 2 Team Leader
Sofia Skubi, Product Manager
Madalin Ungureanu, Tier 1 Team Leader
Must-Have KPIs and Dashboards for Measuring ITSM Success
Discover how to set up key KPIs and dashboards for monitoring ITSM performance, leveraging AI insights and BI tools for effective SLA tracking and optimization.
Gal Tvila, Director Of Customer Success
Douglas Bargas, Implementation Manager
11:55 am EDT
Break
12:25 pm EDT
Hands-on Workshop: Integrations
Your guide to optimizing workflows and enhancing connectivity using the latest integrations for a unified source of truth.
Oded Moshe, VP of Strategic Product Partnerships
12:45 am EDT
Explore SysAid Spaces: A Deep Dive into Our New UI
Learn how to get started with Spaces effortlessly at the click of a button.
Kimberly Sauder, Team Lead, Customer Revenue
1:05 pm EDT
Keynote Session
Stay tuned for details on this must-see keynote session.
TBD
1:35 pm EDT
2025 Product Roadmap
Get a sneak peek at SysAid’s future product plans and innovations.
Nitai Fine, VP Product
2:05 pm EDT
Awards Ceremony
Celebrate your peers for their commitment to IT excellence. Our award categories include:
- Champions in Employee Experience
- SysAid Innovation Excellence Award
- IT Hero of the Year
Francis Li, CCO – Chief Customer Officer
