Kicking off 2025: SysAid Wraps Up 2024 With Prestigious Recognitions from Gartner Digital Markets in 2024

As we kick off 2025, we are thrilled to share that SysAid has earned multiple accolades from the Gartner Digital Markets brands – Capterra, Software Advice, and GetApp. Featured across several flagship reports released in 2024, these recognitions highlight the consistent value we deliver to our users.

“Check out our incredible badges”

Capterra

• IT Asset Management
• Help Desk
• Remote Support
• Knowledge Management
• ITSM
• Issue Tracking

Software Advice

• Remote Support
• Knowledge Management
• ITSM
• Issue Tracking

GetApp

• Knowledge Management
• ITSM
• Issue Tracking

Great help getting started and also with the support team after implementation, they truly helped me in getting started. They truly listen to their customers for when they bring up new things like intune support for asset management. I like the way AI is actually helpful for myself on the helpdesk side but also for the end user with a problem and it is not just another marketing thing, and the marketplace with really useful add-ons and integrations like Zapier.”

[Source: Capterra]

“It is one of the best ticketing tools available in the market & it can be easily customizable. The self-service portal & knowledge helps the user for immediate resolution for common issues in the service desk. It is one of the best ITSM tool available in the market with better pricing. It has all the recent integrations like AI, chatbot, & it also works well with Teams.”

[Source: Capterra]

“Great support all the way through the install and setup. Post-implementation interactions were fantastic as well. Firstly, ROI. Additionally, ease of install and configuration, customization, template setup and workflow.”

[Source: Capterra]

Want to review SysAid? Click here.

Looking Ahead

While 2024 was a remarkable year, we’re just getting started. As we step into 2025, our commitment to evolving and enhancing SysAid remains stronger than ever. We’re excited about the opportunities ahead and look forward to continuing this journey of growth alongside our users.

“These recognitions from Gartner Digital Markets mean so much to us because they’re based on real feedback from the people who use our platform every day. I’m incredibly thankful to our customers and proud of the team who made this possible. Looking ahead to 2025, we’re excited to continue leading organizations on a transformative journey toward AI-driven processes and services. Our focus remains on infusing intelligence and ease into the workday, helping organizations work smarter and achieve more.” – Avi Kedmi, CEO of SysAid

About Us

SysAid’s mission is to liberate organizations by putting AI to work for them and their people. SysAid is on a mission to liberate organizations by putting AI to work for them and their people. We orchestrate service management across organizations with generative AI that taps into specialized data accumulated from thousands of customers and millions of users. With zero setup requirements, our conversational AI manages employees’ requests, assists with queries, and accelerates the resolution of issues. With intelligence and ease infused into the workday, productivity thrives so that employees can focus on what they’re meant to do, and organizations are free to fulfill their purpose.

With over 5,000 customers, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises across 140 countries. For more information, please visit www.sysaid.com

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About Gartner Digital Markets:

Gartner Digital Markets is the world’s largest platform for finding software and services. More than 100 million people visit Capterra, GetApp, Software Advice, and UpCity across over 70 localized sites every year to read objective research and verified customer reviews that help them confidently choose the right software and services. Thousands of B2B companies work with Gartner Digital Markets to build their brand, capture buyer demand, and grow their business.

Disclaimer:The Gartner Digital Markets badges from Capterra, GetApp, and Software Advice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved. Gartner Digital Markets badges constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner, Inc. or its affiliates