Welcome to this month’s SysAid Product Updates! Here’s a look at the latest features and what’s coming soon—all in one place.

Over 40 ready-to-use SysAid AI agents are now available to enhance your SysAid Copilot experience. These prebuilt ITSM assistants take action to improve efficiency, such as balancing workloads to prevent bottlenecks, flagging expiring warranties, and detecting recurring issues to address root causes.

Accessible via the Agent Chatbot, the AI Agents shortcuts provide a quick list of pre-configured agents to streamline tasks, freeing your IT team to focus on strategic priorities.

The rollout is immediate for all SysAid Copilot customers.

Want to customize your own AI Agents? With our AI Agent Builder, you can create and tailor AI Agents to your business needs—using an intuitive, conversational experience with no coding required.

Book a meeting with your account manager to learn more.

SysAid Copilot can now interpret documents with visuals. When end users ask questions, the chatbot responds with relevant images from those documents, providing smarter, more intuitive support. Whether it’s a step-by-step guide, a screenshot, or a diagram, you can now leverage images to deliver richer, more effective support.

The Agent Chatbot is now live in Classic with AI Agents. Powered by agentic AI, it delivers ticket insights, suggests solutions, and drafts messages to help you resolve tasks more efficiently.

Enable now or reach out to your Customer Success Manager for support.

Our Advanced Discovery solution is now generally available! Gain complete asset visibility and enriched asset data to enhance your IT operations.

Join our hands-on workshops to explore the solution in action.

We’re opening a beta for new SysAid Connect APIs, covering Users & Service Records. These APIs are designed to enable you to integrate SysAid data with your other systems. We’re seeking customers who plan to leverage this new capability.

Interested in using these APIs for your use case? Schedule a time to learn more about the beta:

We’ve improved the ticket template with a smoother drag-and-drop design, making it easier to customize fields. These updates simplify template management, reduce errors, and improve efficiency.

Now, when opening a ticket, users are taken directly to the next action item—no more searching through workflows. This streamlines large tickets with much less friction and speeds up resolution. (Note: Applies only to change, problems or requests.)