SysAid-author-Ari Engelhart

Ari Engelhart

ABOUT

Ari Engelhart is a Director of Product Management at SysAid. Ari has over 15 years of experience as a Product leader for global software and consulting companies. He holds a BA in Information Systems and an MBA from DePaul University.

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September 14th, 2022

The Future of IT Self-Service: Self-Resolving with Conversational Bots

How many IT service management (ITSM) survey reports and blogs have you read that talk about the issues the IT support industry has had, and continues to have, with IT self-service portals? I’d imagine the answer is “too many.” While using self-service as part of an omnichannel approach to service and support has worked well...

Conversational Bots

1544 Views

|

September 14th, 2022

The Future of IT Self-Service: Self-Resolving with Conversational Bots

How many IT service management (ITSM) survey reports and blogs have you read that talk about the issues the IT support industry has had, and continues to have, with IT self-service portals? I’d imagine the answer is “too many.” While using self-service as part of an omnichannel approach to service and support has worked well...

Conversational Bots
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