SysAid-author-Christine Pun

Christine Pun

ABOUT

As Senior Product Marketing Manager at SysAid with over 10 years of experience, Christine thrives where innovation, experience and application collide. Driven by the voice of IT professionals from various industries and backgrounds, she curates tailored paths for a successful service management journey. Outside of the office, you can find her swimming with sharks, zip-lining through rain forests, and exploring the culinary world.

7801 Views

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May 26th, 2024

Let’s Talk Employee Experience: Why Our AI Chatbot via Microsoft Teams is the Gamechanger You’ve Been Waiting For

The way employees interact with IT support is due for a major overhaul. We’re talking about saying goodbye to those clunky ticketing systems, relentlessly tapping your IT colleague’s shoulder, and impersonal phone calls. Instead, imagine a world where getting IT help could be as easy as chatting with a coworker. This isn’t just about convenience,...

A person in a white patterned shirt points to a Microsoft Teams logo with a plus sign next to it, highlighting its role in enhancing employee experience. A bird icon is also visible above the logo. - SysAid

1041 Views

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April 12th, 2021

How to Know that Your 2021 Plans Are Aligned with the Latest Industry Trends

The concept of service automation is not new to IT service management (ITSM). It’s role is to ensure consistent and efficient handling of those well-defined and recurring tasks that are found within any organization. This way IT staff can reduce their overhead of high-volume, low-value manual tasks, and free up more time for higher value...

2021 State of Service Management

7801 Views

|

May 26th, 2024

Let’s Talk Employee Experience: Why Our AI Chatbot via Microsoft Teams is the Gamechanger You’ve Been Waiting For

The way employees interact with IT support is due for a major overhaul. We’re talking about saying goodbye to those clunky ticketing systems, relentlessly tapping your IT colleague’s shoulder, and impersonal phone calls. Instead, imagine a world where getting IT help could be as easy as chatting with a coworker. This isn’t just about convenience,...

A person in a white patterned shirt points to a Microsoft Teams logo with a plus sign next to it, highlighting its role in enhancing employee experience. A bird icon is also visible above the logo. - SysAid

1041 Views

|

April 12th, 2021

How to Know that Your 2021 Plans Are Aligned with the Latest Industry Trends

The concept of service automation is not new to IT service management (ITSM). It’s role is to ensure consistent and efficient handling of those well-defined and recurring tasks that are found within any organization. This way IT staff can reduce their overhead of high-volume, low-value manual tasks, and free up more time for higher value...

2021 State of Service Management
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