Home Gil Blinov
Professional Services Engineer with experience ranging from data analysis to managing IT departments. Gil helps organizations to find their best-fit ITSM processes and implement them into SysAid. An avid reader – mostly sci-fi, fantasy, or life-hack productivity blogs – he also enjoys dancing with his wife or just enjoying play time with his son.
1222 Views
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August 12th, 2015
Sets of best practices for service management – like ITIL for example – are full of good ideas and good advice, and all that good information is valuable, but sometimes you are able to generate added value by combining two elements of advice from different parts of the guidance. If you look in ITIL® 2011’s...
926 Views
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July 23rd, 2015
The corporate IT service desk gets a lot of criticism. More specifically, service desk agents get a lot of criticism. They often get accused of using their service desk role as a stepping stone to “a better IT job.” They are commonly chastised for following scripts, even when the scripts are completely inappropriate (but are...
1222 Views
|
August 12th, 2015
Sets of best practices for service management – like ITIL for example – are full of good ideas and good advice, and all that good information is valuable, but sometimes you are able to generate added value by combining two elements of advice from different parts of the guidance. If you look in ITIL® 2011’s...
926 Views
|
July 23rd, 2015
The corporate IT service desk gets a lot of criticism. More specifically, service desk agents get a lot of criticism. They often get accused of using their service desk role as a stepping stone to “a better IT job.” They are commonly chastised for following scripts, even when the scripts are completely inappropriate (but are...
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