SysAid-author-Hanan Baranes

Hanan Baranes

ABOUT

Former VP Professional Services at SysAid and current VP R&D at Nubo Software, with over 10 years’ experience in R&D and project management. While at SysAid, Hanan made sure that the SysAid solution applied to the customers’ processes by tweaking the system with his very special magic. He has 2 adorable kids, and loves soccer—always routing for Real Madrid.

1628 Views

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October 8th, 2019

5 Reasons Why You Need Monitoring Tools

Imagine trying to navigate your way through a maze. It’s full of dead ends and puzzling pathways, and sometimes the paths change too. Where what was once a path, that you took towards the end, is now blocked off. Thus, getting to the exit, or end, is pretty tricky. But it can be done –...

Monitoring tools

1775 Views

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September 3rd, 2019

5 Reasons Why You Need an Event Management Tool

In ITIL v3, event management is defined as “the process that monitors all events that occur through the IT infrastructure. It allows for normal operation and also detects and escalates exception conditions.” It sat within the Service Operation stage of the ITIL v3 lifecycle and is responsible for flagging issues and changes occurring in the...

Event Management Tool

1117 Views

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February 12th, 2019

4 Tips to Increase the Effectiveness of Your Third-Party IT Service Providers

It’s no longer enough for IT service providers – whether internal or outsourced – to just be reliable. Instead, they need to be agile and scalable – ensuring they’re flexible enough to meet the changing demands of your business. However, in terms of outsourced suppliers, the discipline (or required corporate capability) of vendor management often...

Third-party IT Service providers

1083 Views

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July 1st, 2014

High Touch, Transparency, and Good Customer Service

Quick word association. I say “Customer Service” and you say…. No wait time High 1st call resolution Rapid issue resolution and service delivery Friendly, knowledgeable support staff All good stuff, to be sure. But these days, it’s just expected. I mean, no one’s writing home about good, basic customer service when you call for support....

1484 Views

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May 13th, 2014

If You Don’t Have an SLA, You’re Delivering Bad Service

Seems like everybody’s talking about Service Level Agreements these days. What’s the big deal? Can’t we just deliver good service, and not waste all this time with Service Level Agreements? Not if you want to give good service! Simple Human Nature Human nature is a funny thing. Remember back to Economics 101 with supply and...

1775 Views

|

September 3rd, 2019

5 Reasons Why You Need an Event Management Tool

In ITIL v3, event management is defined as “the process that monitors all events that occur through the IT infrastructure. It allows for normal operation and also detects and escalates exception conditions.” It sat within the Service Operation stage of the ITIL v3 lifecycle and is responsible for flagging issues and changes occurring in the...

Event Management Tool

1628 Views

|

October 8th, 2019

5 Reasons Why You Need Monitoring Tools

Imagine trying to navigate your way through a maze. It’s full of dead ends and puzzling pathways, and sometimes the paths change too. Where what was once a path, that you took towards the end, is now blocked off. Thus, getting to the exit, or end, is pretty tricky. But it can be done –...

Monitoring tools

1484 Views

|

May 13th, 2014

If You Don’t Have an SLA, You’re Delivering Bad Service

Seems like everybody’s talking about Service Level Agreements these days. What’s the big deal? Can’t we just deliver good service, and not waste all this time with Service Level Agreements? Not if you want to give good service! Simple Human Nature Human nature is a funny thing. Remember back to Economics 101 with supply and...

1117 Views

|

February 12th, 2019

4 Tips to Increase the Effectiveness of Your Third-Party IT Service Providers

It’s no longer enough for IT service providers – whether internal or outsourced – to just be reliable. Instead, they need to be agile and scalable – ensuring they’re flexible enough to meet the changing demands of your business. However, in terms of outsourced suppliers, the discipline (or required corporate capability) of vendor management often...

Third-party IT Service providers

1083 Views

|

July 1st, 2014

High Touch, Transparency, and Good Customer Service

Quick word association. I say “Customer Service” and you say…. No wait time High 1st call resolution Rapid issue resolution and service delivery Friendly, knowledgeable support staff All good stuff, to be sure. But these days, it’s just expected. I mean, no one’s writing home about good, basic customer service when you call for support....

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