Home Nicole Katz
As Director of the Professional Services, Nicole strives to provide the most practical, and often-times creative, approach to successful company roll-outs of SysAid’s service desk and ITSM solution. She enjoys the challenge of combining ITIL theory with real-life scenarios for her global customers. When Nicole’s not busy with all of that, she loves being in the outdoors and practicing yoga.
961 Views
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July 5th, 2016
When creating a request for change (RFC), it’s tempting to stick to the bare minimum. After all, most of us have better things to do than populating endless forms with information that nobody really needs to know. I mean what are the chances of the requested change going wrong? Apparently pretty high it seems, if...
3912 Views
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March 16th, 2016
Working in IT can be difficult at the best of times, with operational and organizational change often a particularly difficult “nut to crack.” We can, of course, use proven methodologies and techniques, such as those by Lewin and Kotter for organizational change or PRINCE2 and Agile for project management and development, but sometimes there is...
1687 Views
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September 8th, 2015
For as long as ITIL has been around (26 years) and longer, it’s told us that Service Management needs a triple focus. People, Process, and Technology all must be addressed if services are to be delivered and supported as well as they should be. It sounds simple enough, yet it can be hard for people...
3912 Views
|
March 16th, 2016
Working in IT can be difficult at the best of times, with operational and organizational change often a particularly difficult “nut to crack.” We can, of course, use proven methodologies and techniques, such as those by Lewin and Kotter for organizational change or PRINCE2 and Agile for project management and development, but sometimes there is...
1687 Views
|
September 8th, 2015
For as long as ITIL has been around (26 years) and longer, it’s told us that Service Management needs a triple focus. People, Process, and Technology all must be addressed if services are to be delivered and supported as well as they should be. It sounds simple enough, yet it can be hard for people...
961 Views
|
July 5th, 2016
When creating a request for change (RFC), it’s tempting to stick to the bare minimum. After all, most of us have better things to do than populating endless forms with information that nobody really needs to know. I mean what are the chances of the requested change going wrong? Apparently pretty high it seems, if...
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