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Roy Atkinson

ABOUT

Roy Atkinson is one of the top influencers in the service and support industry. In addition to many other lists, he was named one of the “10 ITSM Experts to Follow” by BMC Software, and one of “The Top 50 Customer Service Experts of the Decade (2010-2020)” by Nextiva in May, 2020. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his former role as Group Principal Analyst at Informa Tech, he acted as in-house subject matter expert for HDI and ICMI, bringing his years of experience to the community. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson

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November 30th, 2021

Automation Is Your Friend

Automation is, according to Technopedia, “the creation and application of technologies to produce and deliver goods and services with minimal human intervention.” Since delivering services is what most IT organizations do—whether we’re talking about internal IT departments, or Managed Service Providers (MSPs)—many of the tasks and workflows involved are prime candidates for automation. Why automate?...

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June 27th, 2021

Accelerated IT: The Pandemic and the Future

Just over one year ago, organizations of all kinds, shapes, and sizes were told by government agencies and their boards of directors to empty their offices and have everyone except essential on-site personnel working from home as rapidly as possible. While some organizations allowed some workers the ability to work remotely and the numbers of...

A person in a blue sweater and jeans sitting on a chair using an accelerated IT laptop, viewed from above within a teal, circular frame.