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Featured Content
Generative AI
How Agentic AI is Transforming IT Service Management
The world of IT Service Management (ITSM) is changing rapidly. For mid-market companies, this isn’t just an abstract trend—it’s a daily reality. Increasing demands, limited resources, rising expectations. For years, we’ve asked our IT teams to do more with less, and we’ve all felt the strain. But now, we’re standing at a tipping point, and…
Generative AI
Streamline IT Operations and Optimize Resource Utilization with GenAI
The opportunity of generative artificial intelligence (GenAI) for IT service management (ITSM) brings many benefits. As with traditional automation, these benefits cover all three of “better, faster, cheaper.” However, while “cheaper” is often always good (and especially in today’s financial climate), the “better” and “faster” dimensions are likely to help under-pressure IT organizations more. This…
ITSM
Cybersecurity Considerations When Choosing ITSM: A Deep Dive
IT Service Management (ITSM) platforms have become the backbone of modern organizations, streamlining operations, optimizing workflows, and ensuring seamless service delivery. But this increased reliance on ITSM solutions has also expanded the attack surface, making cybersecurity a critical pillar of any ITSM strategy. Recent examples underscore the vulnerabilities inherent in these platforms. For instance, in…
