The concept of service automation is not new to IT service management (ITSM). It’s role is to ensure consistent and efficient handling of those well-defined and recurring tasks that are found within any organization. This way IT staff can reduce their overhead of high-volume, low-value manual tasks, and free up more time for higher value work. In other words, service automation enables increased efficiency and productivity.

That’s why it’s no surprise that in SysAid’s recent global customer survey, 56% of respondents ranked the use of automation as their number one goal for the year.

In fact, with over 1,000 responses in total, the survey’s findings uncover how the challenges faced during the pandemic are influencing the priorities and goals for IT managers in 2021, and driving the latest technology trends that are transforming the industry.

Interested in learning what else your peers have planned for the year ahead?

Join our webinar on April 14th, in which industry thought leader, Doug Tedder, will discuss live with SysAid customers, the trend towards adoption of service automation as well as other pertinent findings disclosed by the survey.

Following the webinar, you’ll be eligible to receive your own copy of the 2021 State of Service Management Report — based on the SysAid customer survey — and delve further into how IT is reshaping and what that means for you.

For example, the survey results show that improvement of user experience, which was ranked as last year’s top IT priority, came in second this year, while an increase in the adoption of self-service and better visibility and analysis into performance, improvement, and outcomes have ranked third and fourth respectively.

In the webinar, you’ll gain knowledge essential to succeeding in 2021, including:

• How to leverage service management as a business value enabler
• Latest service management technology trends
• Top goals for IT professionals in 2021

What are IT professionals taking forward into 2021?

The realization is clear that agility of IT services has become the name of the game. Agility can be measured as the time between recognition of an external factor and acting upon it. In other words, how efficiently an organization’s IT infrastructure is able to respond to a need or opportunity.

At its core is the ability to effectively scale up or down in response to changes that impact the organization. Ultimately, this translates for the business into mitigation of losses or monetization of opportunities.

Now save your seat to hear about the latest insights, outcomes, and trends shaping the future of ITSM, and stay ahead of the curve.