SysAid CEO’s Open Letter to Customers, as COVID-19 Transforms Our Reality

This post is a copy of an email message sent to all SysAid customers in light of the current COVID-19 pandemic. 

To our dear SysAid customers,

We appreciate your ongoing support and business and we understand that SysAid is critical to the day-to-day operations of your organization. To that end, our commitment to ensuring your ongoing business continuity amidst great uncertainty is paramount and I wanted to share with you how we’re prepared to help you get through these tough times and ensure business continuity.

• We’re ensuring the safety of our employees and by extension, the ongoing support of your business,  by encouraging our global teams to work remotely. This means that it’s business-as-usual for us across Sales, Customer Success, DevOps, Professional Services, Support, Development, Delivery and the entire SysAid team.
• We have also established a COVID-19 response team composed of our executive leaders to monitor the latest developments, avoid service interruptions, and maintain employee health and safety.

Enough about us, here’s how can we help you better during this global pandemic:

• We’re ready for customers who are looking to move faster with their SysAid implementation to ensure that you’re ready to handle the demands of this new reality sooner – just let us know.
• We understand that the rise in remote workers requires a new approach to dealing with internal service and so we’ve allocated additional resources towards supporting our on-premises customers looking to move to cloud immediately, if needed.
• We’ve had a number of customers request additional remote control capabilities to better serve their remote workers – if you’re looking to do the same, we’re here to support you.
• We’ll be sharing practical tips from our experts, as well as your fellow customers, to help better plan and thrive through this new reality – feel free to subscribe to our blog.

In addition to the above, we’re donating 15,000 TeamViewer remote control licenses to help our customers better deal with remote support needs resulting from COVID-19 over the next few months.

As always, we’re committed to your success, so please get in touch with your Customer Success Manager and let us know how we can help you to keep your business moving forward, accelerate your business continuity plans, and better prepare for the ongoing impact of COVID-19.

Wishing you all good health.

Sarah