SysAid Named a Leader in 12 Categories in G2’s Fall 2020 Reports

It seems like ages have passed since SysAid launched its new, refreshed UI. Actually, only 18 months – but what an 18 months it’s been. In this time, we released a record number of improvements to help our help desk and ITSM partners work the way they want to: from advanced automation, to the Workflow Designer for automated digital workflows, to a codeless self-service portal. We invested much time and effort to continue providing our users with the world-class service and support they learn to expect, even during a pandemic. Furthermore, we’re doing everything possible to keep up the momentum and find new ways for service desk heroes to thrive in these challenging times.

That is why we’re very excited to announce that SysAid has been named a Leader in G2’s Service Desk and ITSM categories for Fall 2020.

In addition, SysAid has earned the #1 spot across many product categories:

• ITSM best results
  An award that’s given to the highest-ranked ITSM tool for real-user satisfaction ratings, best estimated ROI, and overall satisfaction of a product’s quality.
• Best relationship
  The highest-ranked service desk software based on customers’ likelihood to recommend and customer care scoring.
• Usability index
  Ranked #1 for ease of admin experience, ease of use, and meeting overall requirements.

SysAid was identified as a leader in these categories (and 24 others!) based on high levels of customer satisfaction and likeliness to recommend ratings from real users on G2. The Fall 2020 awards follow SysAid’s recognition as a Leader in Winter 2020, Summer 2020, and Spring 2020 reports.

G2 rankings

G2 is the world’s largest review platform for business software and services, with more than 1 million user reviews published to date. Visitors use G2 to research and compare technology solutions based on peer reviews and social data.

Rankings in G2 reports are based on data provided by actual, verified users of the software or service. This sets it apart from other review sites that primarily use self-reported information from vendors to compare and rate products.

Thank you!

We want to thank the 1000+ SysAid customers and partners who took the time to review their experiences using our product and interacting with our support teams. We appreciate your business and are grateful for your continued support in these trying times.

As always, we encourage all SysAid customers to get in touch and let us know how you’re doing. Whether it’s a review on G2, or an email to your customer success manager, we always want to hear from you!

If you’re not a SysAid customer, we hope these rankings and reviews inspire you to give us a try. Sign up for your free 30-day trial today.