At SysAid, we’re on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers in 140+ countries, helping more than 9 million users boost their productivity every day. Our innovative Service Management platform is transforming the way businesses operate globally, and we’re looking for fresh talent to join our journey.
As a Junior DevOps Engineer, you’ll play an integral role in our IT infrastructure while learning and contributing to the development and maintenance of automated CI/CD pipelines. This position offers an excellent opportunity to kickstart your DevOps career, work alongside experienced professionals, and gain hands-on experience in a dynamic, innovative environment.
Key Responsibilities:
- Collaborate on designing and maintaining CI/CD pipelines (e.g., Jenkins, GitLab CI, GitHub Actions) to automate build, test, and release processes.
- Utilize Infrastructure as Code tools (e.g., Terraform, Ansible) to assist in managing and provisioning infrastructure.
- Work daily with containerization (Docker) and orchestration (Kubernetes) to support seamless deployments.
- Assist in implementing system and application monitoring (e.g., Prometheus, Grafana, CloudWatch) to optimize performance and resource usage.
- Support system monitoring, installation, and maintenance across Windows, Mac, and Linux environments.
- Provide first-level technical support by troubleshooting hardware and software issues.
- Assist with routine security updates, patch management, and compliance tasks to ensure system integrity.
- 4 years of experience in IT or a related field (internships or project experience are welcome).
- Deep understanding of networking protocols (TCP/IP, DNS, DHCP) and security best practices.
- Understanding of FireWalls (Cisco, Fortigate, Paloalto)
- Experience with at least one scripting language (e.g., Bash, Python, PowerShell) is a plus.
- Familiarity with Linux and/or Windows server environments.
- Experience with Google Workspace / Office365
- Basic knowledge of CI/CD tools (Jenkins, GitLab CI, GitHub Actions) and Git workflows.
- Exposure to containerization (Docker) and cloud services (AWS, Azure, or GCP).
- Understanding of MDM (Intune/Jamp)
- A diploma or bachelor’s degree in Computer Science, IT, Software Engineering, or a related field (or equivalent practical experience).
- Strong problem-solving skills and a keen interest in learning new technologies.
If you’re eager to kickstart your career in DevOps and contribute to innovative IT solutions on a global scale, we’d love to hear from you. Apply today and help us drive the future of IT Service Management at SysAid!