SysAid’s mission is to liberate organizations by putting AI to work for them and their people

Our vision is to be a leading, innovative AI Service Management platform for organizations, transforming employee experience and productivity.

At SysAid, we’re on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.

As Director of Strategic Alliances, you’ll lead SysAid’s growth by developing an ecosystem of technology and GTM alliances. 

You’ll master the ITSM ecosystem, develop a strategy to partner with key players, and work hands-on to approach and engage potential alliances. You’ll use your experience to build joint value propositions and solutions and evaluate the business opportunity by building a business case. You’ll use your outstanding relationship skills to work closely with the partner and internally with product, sales and marketing, finance, and legal teams to promote the proposed solution and take it to market. You’ll establish a shared vision between SysAid and the partner, developing and executing strategic plans and nurturing and maintaining key executive relationships.

Responsibilities:

• Develop and Execute Channel Strategies: Design and implement partner programs to drive pipeline growth and sales through key channel partners.
• Analyze the ITSM market to identify partnership opportunities
• Enablement & Training: Conduct training sessions, webinars, and enablement programs to ensure partners are well-equipped to sell and support our solutions.
• Identify and qualify companies whose value propositions will be enhanced by working in partnership with SysAid.
• Pipeline Development & Revenue Growth: Collaborate with channel partners to co-develop pipeline opportunities, forecast sales, and close deals.
• Support the product team in engaging and partnering with technology alliances
• Develop and execute partnership agreements, manage complex business engagements from initiation to closing
• Manage and Develop New Key Partner Relationships: Establish and nurture strong relationships with partner sales and marketing teams, ensuring alignment with company objectives.
• Collaborate with Internal Teams (Product, R&D, customer operations, finance, marketing, and sales): Work closely with sales, marketing, and product teams to align channel initiatives with overall business objectives.
• Proactively monitor and communicate partner usage, adoption, and performance metrics, working to identify potential solutions for improvement; conduct periodic strategic business and operations reviews with the company and its partners.