Hi there,

Welcome to the monthly SysAid Product Updates! This edition brings you the latest SysAid features and upcoming releases, all in one place.

We’re excited to announce the initial release of something many in the SysAid community have been waiting for: our new AI Chatbot via Microsoft Teams.

SysAid Copilot seamlessly integrates our AI Chatbot into Microsoft Teams, enhancing the user experience for natural and efficient IT support.

End users enjoy a streamlined and conversational way to get help, ask questions, and track their tickets directly within Teams.

Admins gain insights to improve user experience and can measure the AI Chatbot’s impact through dedicated dashboards and response monitoring.

Experience an enhanced user interface, improved capabilities, faster loading times, and intuitive navigation with BI Analytics for analyzing service performance.

Dashboards simplify data presentation, consolidating metrics into a single layout. SysAid’s out-of-the-box widgets enable teams to delve into data, gaining deeper insights into their performance against key performance indicators (KPIs) like first response times, issue resolution rates, satisfaction levels, SLA indicators, ticket source breakdown, tickets by type, and other essential consumer-facing metrics.

You can now train the AI Chatbot for End Users using a wide range of data sources. This includes internal data, verified external sources such as websites, SharePoint, and various document formats including PDFs, CSVs, DOCs, and newly added PPTXs and XSLXs.

Make sure you’re always in the loop with our latest releases by checking out our documentation’s release notes. Automatically receive monthly updates, just click on the subscribe button.

Your SysAid Team