JANUARY 2025

Hi there,

Welcome to the latest SysAid Product Updates. We’ve gathered all the newest features to kick off your year with powerful updates and fresh opportunities.

Dive in and see what’s new!

We’re committed to ensuring your chatbot delivers top-notch performance! Our robust quality score system analyzes various factors and removes any pleasantries to improve accuracy and response quality for a better overall experience. By analyzing key factors such as data accuracy, user satisfaction, and issue resolution rates, businesses can identify areas for improvement and ensure SysAid Copilot meets expectations.

This tool is built to help you—whether or not you currently use Lansweeper—gain deeper insights into your IT environment.

With this new offering, you can effortlessly scan and discover all assets across your network, giving you a broader view and up-to-date hardware and software data at your fingertips.

Want to secure your spot in the beta program?

SysAid Surveys gather direct feedback from end-users, helping you pinpoint strengths, highlight areas for improvement, and address issues quickly. The Survey Answer Notifications feature keeps assignees updated, alerting them immediately to low scores that need action or high scores that deserve recognition.

The Jira integration allows you to sync information between Jira and SysAid to increase collaboration between IT and development teams and improve visibility and efficiency across departments.

With the integration, you’ll be able to:

• View Jira information in SysAid service records
• Generate Jira issues from SysAid service records
• Link existing Jira issues from SysAid service records
• Configure email and escalation rules to generate Jira issues
• Map fields and sync statuses between Jira and SysAid
• Set up multiple integration configurations to support multiple Jira projects

You can connect existing Jira issues to the right service record or kick off a new one right from SysAid.

Keep your ticket queues clean and organized with new archiving options. Resolved tickets can be archived manually or using routing rules, with permissions ensuring only closed tickets can be moved. A dedicated “Archive” queue provides quick access to archived records, which remain locked for editing to maintain data integrity.

Users can now link Service Records to templates, tasks, and assets and create relationships between Service Records and other entities in SysAid that address a common or connected issue to help track and resolve issues more efficiently. This feature streamlines issue management with a unified view of related records and automated status updates.

Discover the latest updates to the Spaces interface—built to simplify workflows and improve functionality for everyone.

We’ve simplified ticket submission by eliminating missing field alerts. Now, users can create the tickets they need with fewer interruptions, resulting in a faster and more efficient process.

Users can now adjust the Service Record (SR) type during ticket creation. This update ensures that all entered data is preserved, allowing users to make changes seamlessly without needing to start over.

The user information interface now offers a cleaner presentation. Unused and incomplete fields are hidden by default, and customizable default views are available for better user adaptability.

Showcase your team’s outstanding work and expertise to inspire others in the industry —and as a thank-you, snag some SysAid swag from our brand store!

Take your SysAid Copilot expertise to the next level with these training opportunities:

Level 1 Certification: In just one hour, you can learn the essentials of generative AI, practical skills for using SysAid Copilot’s AI Chatbot, and insights into Large Language Models.

Level 2 Certification: Designed for graduates of Level 1, this course explores advanced no-code customizations, with guides to enhance user experience, ticket management, and performance visibility.

Join us for a live, hands-on session led by one of SysAid’s AI experts. This workshop will provide a detailed walkthrough of SysAid Copilot, demonstrating practical applications of generative AI within ITSM.

Session Dates:

February 11th, 2025 10:00 am EST | 3:00 pm UTC

February 26th, 2025 2:00 pm EST | 7:00 pm UTC

We need your input for our annual survey! This year’s focus is on Generative AI, SysAdmin roles, IT tools, and industry trends. Complete the survey by January 31st, 2025, for a chance to win a $100 gift card—it only takes approximately 7 minutes to complete.

Make sure you’re always in the loop with our latest releases by checking out our documentation’s release notes. Automatically receive monthly updates, just click on the subscribe button.

Your SysAid Team