Hi there,

Welcome to the monthly SysAid Product Updates! This edition brings you the latest SysAid features and upcoming releases, all in one place.

To answer your questions and interact directly with our product experts, we also invite you to join our live webinar “Product Roundup” on March 27th. Hope to see you there!

Admins can now track warranty details for Dell-manufactured assets by synchronizing their organization’s asset manufacturer account directly within SysAid and receive automatic notifications based on expiration dates.

This integration enables proactive maintenance, ensuring timely action to maintain operational efficiency and proactive asset replacement planning.

Our new SharePoint Connector lets AI admins easily import knowledge from SharePoint with a single click, adding a new dataset to the Data Pool. This keeps the AI Chatbot’s knowledge up-to-date and eliminates the need for manual updates or uploading articles.

Now end users can create tickets conversationally within the chat interface. The AI Chatbot will ask for information to fulfill ticket templates if required to ensure smooth resolution. This reduces frustration and saves time for both end users and administrators.

Our AI Chatbot lets users receive real-time ticket status updates directly within the chat conversation. This eliminates the need to navigate to the Self-Service Portal for individual inquiries. Now they can receive a summary of either a single ticket or all their tickets directly from the AI Chatbot, with links to the tickets themselves.

Meet the SysAid Product team LIVE on March 27th at 11:00 AM ET!

Get an exclusive look at next-generation AI features and more in our Product Roundup webinar. See live demos, and seize the opportunity to ask Product Managers your most pressing questions.

Your SysAid Team