NOVEMBER 2024

Hi there,

Welcome to this edition of SysAid Product Updates! This issue brings together the latest SysAid features in one place.

You can enable or disable specific SysAid Copilot features—such as AI Summary, AI Emotion, AI Suggested Category, and AI Author—through the SysAid Copilot General Settings. Customize these capabilities to meet your requirements and manage the rollout of features to align with your workflow.

Our upcoming Microsoft Intune integration will provide a more detailed and accurate view of your device inventory, ensuring your asset data stays up-to-date.

Take your SysAid Copilot expertise to the next level with these training opportunities:

Level 1 Certification: In just one hour, you can learn the essentials of generative AI, practical skills for using SysAid Copilot’s AI Chatbot, and insights into Large Language Models.

Level 2 Certification: Designed for graduates of Level 1, this course explores advanced no-code customizations, with guides to enhance user experience, ticket management, and performance visibility.

Join us for a live, hands-on session led by one of SysAid’s AI experts. This workshop will provide a detailed walkthrough of SysAid Copilot, demonstrating practical applications of generative AI within ITSM.

Session Dates:

December 4, 2024 10:00 am EST | 3:00 pm UTC

Decmber 10, 2024 2:00 pm EST | 7:00 pm UTC

We’re excited to share that the SysAid Roadmap page is now live in the Community! This detailed, structured view of our upcoming product plans is organized into four sections, giving you a clear picture of what’s ahead.

Not part of the Community yet? Create an account to access the Roadmap and join the discussions.

Customize your experience by setting a default filter for your Journey. This feature ensures that your Service Record views are always tailored to display the most relevant ticket data, improving efficiency and streamlining your workflow.

Users can now add multiple attachments directly during ticket creation, with preview images for reference, eliminating reliance on the rich text editor.

The SR creation banner now includes a copy option for the SR URL, enabling quick access for sharing or referencing without additional navigation.

Service Records can now be opened in new browser tabs directly from the interface, supporting parallel workflows without losing queue context.

Users can now intuitively click anywhere on SRs in the queue (outside of editable fields) to open tickets.

Make sure you’re always in the loop with our latest releases by checking out our documentation’s release notes. Automatically receive monthly updates, just click on the subscribe button.

Your SysAid Team