OCTOBER 2024

Hi there,

Welcome to this edition of SysAid Product Updates! This issue brings together the latest SysAid features in one place.

SysAid Copilot’s AI Insights report offers detailed performance analysis with auto-generated weekly summaries, forecasts, and recommendations based on industry benchmarks.

Agents now have more control over sharing these reports, allowing them to specify target groups and individuals for notifications.

We’re excited to announce a significant upgrade to our asset management capabilities. Our new integration with Microsoft Intune provides a more comprehensive and accurate view of your device inventory, ensuring your asset data is always up-to-date.

Want to explore these new benefits firsthand? We’re offering limited spots in our beta program, so book a call to secure your place today!

Please note this integration is only available for cloud customers.

End users can now attach supporting documents directly from the AI Chatbot when creating service records. Supported file formats include DOC, PDF, Excel, and CSV.

In this session, we’ll dive into concrete metrics that matter most for your IT team and show you how to use SysAid Analytics to easily track and measure them.

Gain valuable insights to improve efficiency, identify bottlenecks, and make data-driven decisions.

Date: October 29th
Time: 10 AM ET | 3PM CET

We’re excited to invite you to our annual customer conference on November 19. It’s your chance to get all the tips and tricks to get the most out of SysAid and dive into the latest IT Service Management trends.

You can now attach documents, screenshots, and images directly to Action Items within Workflows.

Agents can now use a single click to expand all messages and notes in the Journey view. You can toggle between a fully expanded view, which shows every message and note, and a collapsed view, which displays only highlighted entries. The system will remember your preference across page refreshes and logins.

After installing the SysAid Agent, end users can easily create tickets by pressing the hotkey configured in your system. This action automatically creates a service record with an attached screenshot or video of the user’s current view, along with complete asset information.

Access the Service Record Actions list directly from the Spaces main menu. This helps streamline service record management by reducing context switching, allowing agents to handle tasks more efficiently, and improving operational workflows.

Make sure you’re always in the loop with our latest releases by checking out our documentation’s release notes. Automatically receive monthly updates, just click on the subscribe button.

Your SysAid Team