Actigraph

The Benefit of Working in Teams

By leveraging Microsoft Teams, ActiGraph saved time for both administrators and end-users, with 80% of tickets created through this collaboration tool.

ActiGraph

Highlights

  1. ActiGraph wanted to streamline the process of IT ticket handling, primarily by centralizing requests as much as possible.

  2. Increase accessibility and transparency of their IT services, so more of their end-users could submit tickets, check its status, and get notifications when needed.

  3. As a health-tech organization, ActiGraph needed an IT service solution that would meet regulatory data protection requirements.

  1. SysAid’s conversational bot turns IT service into personal service – end-users get the help they need whenever and wherever they are.

  2. SysAid for Teams transformed ActiGraph’s IT support operations, fostering a collaborative and efficient work environment.

  3. Having all the necessary certifications, SysAid ensures data security and compliance.

  1. 80% of tickets are created through Microsoft Teams.

Portrait of a smiling man with short brown hair and a beard, wearing a denim shirt, against a white background.

“We place a high value on the simplicity of opening IT tickets directly from Teams. Our employees embrace this method, and it continues to be our primary source of user submitted tickets.”

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