Astral

Background: Facing the Challenges of Scale

With over 200 billboards (soon to be 600), Astral’s system lacked the organization and visibility needed to keep operations running smoothly. Tickets were inconsistently logged, critical information was scattered across tools, and technicians often worked without a clear process to track or prioritize issues. 

The stakes were high: every moment a billboard was down meant potential revenue loss and dissatisfied clients expecting seamless service for their high-profile campaigns. As Etienne Salamone, Manager of Astral’s Digital Broadcasting Team explained, “The information was everywhere, and it was slowing us down. We needed a centralized system.” This need for efficiency, clarity, and speed is what led Astral to SysAid.

Streamlining Operations with Open API Integration

Through SysAid’s open API, Astral integrated their monitoring tools and centralized their workflow. By connecting SysAid with their webcam dashboard, the team can instantly link live visuals of their billboards to ticket data, eliminating the need to jump between systems. This integration not only saves time but also ensures faster response times by putting all the necessary information at their fingertips. 

Keeping Eyes on Every Board with Asset Management

SysAid’s asset management feature was especially useful for Astral. They use this capability to connect each billboard to its corresponding CI (Configuration Item). This integration meant that every issue, from a minor glitch to a complete outage, was instantly linked to the relevant asset, which gave Astral real-time insights at a glance. 

Before SysAid, it was a guessing game for Etienne’s team. They would spot a problem on the board, then spend ages cross-referencing systems to see if it had already been reported. With this system in place, Astral’s team no longer wastes time digging through multiple tools, enabling them to address issues faster and keep their high-value assets performing flawlessly.

Scheduling, Simplified

Astral improved their scheduling by integrating SysAid’s due date field into their workflow, giving them a more efficient way to manage technician site visits. This innovative use of the feature allowed the team to create a custom calendar, providing a clear view of planned dates and ensuring smooth coordination. This streamlined process now saves time and eliminates the need for manual searches through endless webcam feeds to identify issues like intermittent line-outs.

Looking Ahead: The Future with SysAid

Astral is just getting started with SysAid and has big plans to take things even further. They’re eager to roll out AI-powered tools like SysAid Copilot to make ticket notes more consistent and easier to understand for everyone on the team. On top of that, they’re looking to level up their monitoring system by enabling tickets to be created automatically right from their dashboard – no extra steps, no wasted time.

As Etienne explained, “The next step is creating tickets directly from the platform. You’ll just click a link, and it’ll pull in all the details automatically. It’s going to save us so much time.” Looking ahead, Astral is excited to keep adapting SysAid to fit their unique needs, unlocking more ways to streamline their work. Etienne is confident that this will lead to the team spending even less time managing the system, and more time getting things done.