Highlights
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Service desk ticketing, problem management, change management, and release management were highly manual, with disparate systems, making it difficult to maintain necessary audit trails.
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Pressure on the service desk was increasing as the company grew, with no end-user self-service channel.
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Reporting and analytics across the business was opportunistic and disjointed.
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Built workflows for onboarding and offboarding that include managers, IT and HR personnel, incorporating all credentialing, asset and access provisioning processes.
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Centralized and customized management for asset lifecycle on a global scale.
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Scheduled monthly customized reports on asset changes, and ticket volumes and statuses.
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Onboarding that used to take a month is now completed in about one day.
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Automation simplified ticketing and workflows, saving time and effort.
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Employee engagement improved with extensive knowledge base content, organized by issue and incident type.
SysAid made us so much more efficient. It was an absolute gamechanger!
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