BDO

Boosting Client Performance with Next‑Gen Service Management

bdo

Highlights

  1. Managed services were becoming more complex, with various tiers of data, applications, infrastructure, cybersecurity, IT, and staffing.

  2. Manually managing and tracking service requests was increasingly challenging with a fast-growing client base.

  3. Positioning as a one-stop-shop for hundreds of clients requires consistent service levels, auditing capabilities, and reporting.

  1. Over 600 clients are supported through SysAid, with over 500 tickets created each month via email or the self-service portal.

  2. Customized requests, internal workflows and service queues, as well as client updates.

  3. Monitoring service activities through SysAid’s calendar feature, and integrations that aid in planning, execution, and time tracking.

  1. Every client gets the same level of service, at all times, and can access SysAid-supported services from virtually anywhere.

  2. Reduced the time needed for exporting and configuring data for Power BI from six hours to a matter of minutes.

  3. Optimized services with rich intelligence on root causes, trends, KPIs, market-level benchmarking, and the company’s impact on client businesses.

austin d’souza

“SysAid provides BDO Canada with a comprehensive solution to manage our entire backlog from start to finish across our operational client base.”

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