Highlights
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IT had to support electronic medical records (EMR) hosted several hundred miles away.
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5 to 10% of service record requests were missed or incomplete due to manual ticketing.
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Frustrated end users created their own workarounds that complicated IT support.
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Departmental templates and workflows for ticketing and asset management across the organization.
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All tickets are automatically prioritized and routed, with relevant IT team members notified in real time.
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A live feed of the SysAid dashboard is displayed on a large TV screen, motivating proactive ticket resolution.
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Average first response time went from 3 hours to 16 minutes in one month.
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Average closure time went from 16 hours to 3 hours in one month.
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Patient medical information is always secure, ensuring HIPAA adherence.
“SysAid has definitely improved speed, consistency, and efficiency across all our activities.”
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