Highlights
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Lack of a unified IT management system for processes, incidents, service requests, changes, and problems.
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The IT department relied heavily on manual and ad hoc processes, with no overview of digital assets.
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Different departments were siloed, operating as disconnected entities.
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Adopted ITIL best practices to align IT services with business needs.
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Automated processes and digitized workflows for managing incidents, service requests, changes, and problems.
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Implemented enterprise service management, scaling principles and capabilities to drive business impact across departments.
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Transformation from manual to digital workflows saved time and streamlined processes.
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Digitalization improved staff accountability and tracking, with insight to real-time performance information.
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Centralization of multiple services exponentially improved business efficiency, reporting, analytics, and asset management.
SysAid allows us to centralize and optimize the use of our technology for multiple services.
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