MTTR (Mean Time To Resolution)

SysAid’s Glossary of Terms

Overview

MTTR (Mean Time To Resolution) is a key performance indicator (KPI) used to measure the average time it takes to resolve incidents or issues.
What Is MTTR (Mean Time To Resolution)?

MTTR measures the efficiency of incident management by calculating the average time from when an incident is reported to when it is resolved.
How Does MTTR Work?

MTTR is calculated by dividing the total time taken to resolve incidents by the total number of incidents resolved within a specific period.
Why Measure MTTR & What Is Its Importance?

MTTR is a crucial metric to assess IT support performance, identify bottlenecks, and continuously improve incident resolution times.
SysAid’s Solution For MTTR

SysAid’s ITSM platform offers incident management features that enable organizations to track and manage MTTR effectively.

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Overview

What Is MTTR (Mean Time To Resolution)?

How Does MTTR Work?

Why Measure MTTR & What Is Its Importance?

SysAid’s Solution For MTTR

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