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MTTR (Mean Time To Resolution)

SysAid’s Glossary of Terms

• Overview

  MTTR (Mean Time To Resolution) is a key performance indicator (KPI) used to measure the average time it takes to resolve incidents or issues.

• What Is MTTR (Mean Time To Resolution)?

  MTTR measures the efficiency of incident management by calculating the average time from when an incident is reported to when it is resolved.

• How Does MTTR Work?

  MTTR is calculated by dividing the total time taken to resolve incidents by the total number of incidents resolved within a specific period.

• Why Measure MTTR & What Is Its Importance?

  MTTR is a crucial metric to assess IT support performance, identify bottlenecks, and continuously improve incident resolution times.

• SysAid’s Solution For MTTR

  SysAid’s ITSM platform offers incident management features that enable organizations to track and manage MTTR effectively.

Back to Glossary

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