The Next-Gen of ITSM
Help Desk Software
for Lean Teams
The AI-powered solution lean teams need to deliver service faster with less.
Everything You’re Looking For In an ITSM Platform
Just Automated
IT help software is basically about getting all your tech questions and stuff fixed in one spot. IT folks love features like ticketing systems, asset management, and reporting systems. These programs cover the basics but often lack features like self-service portals, knowledge base integration, and advanced automation.
Meet the SysAid Help Desk software. It does all the tasks you need, all on its own with zero coding and zero hassle required. Adding SysAid Copilot boosts your team’s productivity by integrating generative AI into all parts of service management.
Resolve Help Desk Issues Faster
All tickets, users, and assets are cross-referenced inside SysAid. So you can resolve issues faster than ever before.
Spend Time Smarter
With AI, end users get the answers they need with a self-service experience. So you can focus on the tough problems.
Centralize Your IT Assets
Use one system for all of your assets. So when a crisis strikes, you have all the data you need right there at your fingertips.
IT Help Desk Done Right
Say goodbye to manually sorting tickets and constantly putting out fires. With SysAid Help Desk, you can deliver exceptional service automagically.
Generative AI
Use SysAid Copilot to add generative AI to service management. This helps provide faster and more accurate service. It also improves continuously with real-time data.
Help Desk Self-Service Automation
Automated password resets and one-click issue submissions, makes it easier for employees to solve frequent IT problems all on their own.
Help Desk Ticket Automation
Let tickets automatically sort, route, and send themselves to the right desk. So users get their issues resolved ASAP and you nail those SLAs.
Help Desk Ticket Journey
Track the entire timeline of the Service Record Resolution process with our easy-to-use Ticket Journey. Track ticket progress, make in-line actions, and easily switch between filters such as Highlights and Audit Log Items, so you have the right information at the right time.
IT Asset Management
Manage all your IT assets in your service desk and solve issues faster with all the necessary data and records in each ticket.
Remote Control
With remote control features in your help desk, you can connect to users’ computers. This helps you fix problems, whether they are in their cubicle or on their couch.
Reporting
Size up your service performance at a glance with holistic reporting. Because when you can see all of your KPIs and stats easily, making smarter business decisions comes naturally.
Codeless IT Configuration
Configure your UI to look and feel right at home in your IT environment. And customize access for different users, all without needing to ever write a single line of code.
Hotkey
With Hotkey, users can record their screen with a click. The recording is then uploaded automatically to the ticket in the self-service portal. he system automatically uploads the recording to the ticket in the self-service portal. So you see exactly which issues you need to resolve.
“SysAid Copilot has helped our organization a great deal in providing support quicker than waiting for a technician to get to the user. Since we’re a small department, wait times are higher than normal, and with Copilot those wait times have decreased to a more comfortable level for our end users.”
“SysAid Copilot capability has the potential to significantly influence the end user and agent experience!”
“We envision SysAid Copilot playing a crucial role in enhancing our IT support efficiency and we are eager to see how it will positively impact our IT support teams”
“We now have insight into all activities from a single application!”
“As soon as SysAid is implemented you’ll feel impact rapidly across your entire business. BBAM is proof of that fact.”
Deliver exceptional service.
Automagically.
