IT SERVICE AUTOMATION
Self-Service Automation
Employees of today’s modern office rely on more tech than ever to do their jobs. With self-service automation, employees enjoy the same smooth experience at work as they do anywhere else. Just click, search, or chat and it’s done.
Provide Your End Users with 24/7 Capabilities
Submit incidents and request services
Access self-service FAQs
View and monitor existing tickets
Participate in ITIL workflows
Update profile settings
View supervised employees’ tickets
Reset domain passwords
Unlock accounts
View IT announcements
Chat with IT support people
Access self-service portal as a guest
Submit a Ticket
With this feature, you’ll be able to customize your incident form and maintain full control over what goes into it. By submitting an incident, you’re essentially telling your IT what problem or issue you’re experiencing, thus creating a record that they can refer to when addressing your incident. While submitting a ticket, end users can also:
- Indicate the urgency of the issue they’re facing
- Choose a pre-populated service record template for common issues
- Automatically load pre-populated templates based on the ticket’s category
Access to the Self-Service FAQs
- Use a self-service FAQ database with the answers to common questions
- Provide easy “how-to” instructions and videos, so end users can quickly and easily resolve issues by themselves
- Access to commonly used forms for end users to download
Hotkey
End users can quickly access the self-service portal by pressing a hotkey assigned to SysAid. This takes them into the self-service portal and automatically attaches their unique asset details to the submitted ticket. This hotkey can also be configured to take a screenshot of the screen they are viewing, or even create a short video of the issue, which is automatically attached to the newly opened ticket. End users can also use drag n’ drop to attach other relevant files for reference or review.
Codeless Customization
From themes to banners to company logos to all-inclusive UI elements, determine which widgets are displayed.
Search Functionality
Easily locate what you’re looking for with a consolidated multi-source search that returns itemized and detailed results that can be custom filtered to meet your business needs.
Toolbox Items
Out-of-the-box and custom toolbox items for easy access to commonly used service record templates, knowledge base articles, or external URLs.
Deliver exceptional service.
Automagically.
