SysAid Change Management
Software
SysAid’s change management software tools will help you to better control and manage change requests and the changes themselves.
You can use SysAid’s pre-configured ITIL best-practice templates or create your own change process templates,
including multi-level risk assessment and authorization.
SysAid’s ITIL-aligned change management capabilities help you to assess the risk of every change in advance, and use the change management approval process to ensure that all changes are in line with your change policy and business strategies before they are executed.
Use SysAid’s change management software to help those involved in the change management process achieve what ITIL defines as the objectives of change management:
With SysAid’s change management, all changes follow your company’s agreed change management policies and chain of approval process to ensure that all affected parties can consider the implications of the change before it occurs.
To ensure that all the necessary change and risk information is available to these decision makers, workflow templates outline the order in which each change action item occurs, and each item can be made dependent upon the action that occurs before it.
For example, if the CIO is responsible for final approval of a non-standard change, the CIO will not receive a change notification for action until after all the other members of the change team, or change advisory board (CAB), have completed their tasks. A full audit history of the authorizations and approvals during the workflow is available for later review.
SysAid’s change management is preconfigured with both basic and advanced change templates to help you quickly plan, consider, approve, and execute changes. All change templates are fully configurable to suit any change scenario in your organization, and you can create an unlimited number of change templates to support both simple and complex changes. With custom workflows, you can also divide complex change processes into systematic parts and activities for key change contributors.
IT changes do not occur in a vacuum. They normally have implications for the non-IT employees (and their processes) and often require their participation too.
SysAid’s change management software tools makes it easy for you to increase the transparency of your change processes so that anyone within your organization can contribute to a successful change when needed.
SysAid’s change management is fully integrated with the SysAid ITSM suite to help you easily transfer data and knowledge between people and processes. Key examples are:
With SysAid CMDB, it’s easy to visualize the relationships between your configuration items (IT assets, services, etc.) and to predict the business impact of any change before it is agreed to. With this information, you can better assess the risks of the change and schedule changes to be executed at the best possible time.
Frequently Asked Questions
What Is Unique About SysAid’s Change Management Software tools?
SysAid’s Change Management Software will help you to better control and manage change requests, and also the changes themselves. With SysAid’s change management, you can assess the risks involved in implementing change and also use an approval process to ensure that all changes are approved. You can use either built-in templates or customizable templates for different change scenarios wherever necessary.
How Does SysAid Change Management Work With Your Service Desk?
SysAid’s Change Management works seamlessly with your other ITSM processes to help you easily transfer data and knowledge between people and processes. With the service desk, changes are connected with their corresponding incidents and the ticket is automatically updated as the change progresses.
How Does SysAid Change Management Work With CMDB?
SysAid’s Change Management is fully integrated with your other ITSM processes to make data and knowledge transfer more convenient than ever. With CMDB, you can determine if a particular configuration item is involved in a change and also visualize the overall potential impact on your business.
What Is Change Management Based On ITIL?
SysAid Change Management is aligned with ITIL to help you assess risks in change and use an approval process to ensure that all changes are in line with your change policy and business strategies. With SysAid’s ITIL-aligned change management software, you can ensure that all changes are recorded and evaluated, optimized, reduce your overall business risk, respond to business and IT requests for change, and much more.
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