Save Time. Make a Difference.
SysAid’s BI Analytics, powered by Qlik® – built into your SysAid Service Desk – gives you the quickest and easiest way to access the data you need, in order to make a difference.
Out-Of-The-Box, Ready to Roll
Just one click to implement SysAid’s built-in analytics tool, offering you pre-defined KPIs for immediate use.
Gain a Bird’s-Eye Perspective
Get a comprehensive overview of your team’s performance, and easily track your trends.
Discover Hidden Data
Easily drill down to measure the data you need, with a simple click or drag. Find quick answers, and uncover hidden data.
Share Data With Stakeholders
Answer critical strategic questions with far less effort and time, like examining your SLA breaches (if there are any).
Technical FAQs
Is SysAid’s BI Analytics, powered by Qlik®, available for both SysAid On-Premises and SysAid Cloud?
Yes. BI Analytics is a cloud-based module that is available for cloud customers, as well as on-premises customers in hybrid mode.
How long does it take to upload my data to BI Analytics, and how far back does the data go?
The initial setup for an admin should take up to 1 hour to populate BI Analytics, with up to 3 years’ worth of your historical data. User permissions will also be transferred within an hour, per admin
How regularly will my data be refreshed on BI Analytics after the first setup?
Data is updated twice a day from your production environment. This allows you to view and work with recently updated historical data without affecting your service desk production environment.
How will BI Analytics affect the performance of my service desk?
The BI Analytics environment is independent of SysAid’s production environment, so BI queries will not affect the performance of your production environment.
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