AI-First IT Asset Management
Effortlessly manage all your IT assets within your service desk with advanced discovery capabilities for real-time insights and faster issue resolution. Instantly access context-rich asset insights linked to each ticket, empowering your agents to proactively and efficiently manage and resolve end-user issues.
Revolutionize IT Asset Management with AI
Transform IT service management with Generative AI-powered asset management. Gain deep insights into asset health, usage, and risks, along with enriched data to make smarter decisions and drive proactive recommendations. With real-time asset intelligence embedded directly in your tickets, you can streamline IT operations, enhance efficiency, and stay ahead of potential issues.
9M+
Assets
managed
100K+
Patches deployed
weekly
10K+
Daily remote
control sessions
Know Every Asset, Everywhere
Gain complete visibility across your IT environment with our Advanced Discovery Network, powered by Lansweeper. Detect and track assets across IT, OT, IoT, and Cloud systems—eliminating blind spots, reducing security risks, and enhancing efficiency with continuous, automated asset discovery.
Monitoring
Receive real-time, custom alerts for changes in your CPU, network equipment, memory usage, and more, while effortlessly managing unlimited devices.
CMDB
Track your CIs, automatically import data into your CMDB, and get a bird’s-eye view of how items in your IT network relate to each other.
Embed real-time asset intelligence directly into your
ITSM workflows
SYSAID’S ITAM SOLUTION
Inventory management
Seamlessly discover network assets and gain a comprehensive view of hardware components and software products, facilitating effective lifecycle management.
Remote control
Allow service desk agents to securely resolve end-user issues from anywhere, boosting responsiveness and user satisfaction.
Software management
Efficiently manage installed software locations and automate renewal reminders for assets that agents have already installed, ensuring optimal software utilization and compliance.
Network discovery
Leverage built-in discovery capabilities to scan IT assets and attributes across the network, with automatic updates to maintain data accuracy.
Patch management
Deploy patches to multiple or individual computers according to customized policies, integrating seamlessly with change management processes.
Service desk integration
Automatically including relevant asset information such as screenshots or videos for swift issue resolution. Agents can also track the asset source of requests/incidents.
Comprehensive ITAM System:
Provide service desk agents with instant access to end users’ IT assets, location details, organizational position, and recent events, facilitating quicker and more accurate issue referrals and resolutions.
What Is IT Asset Management (ITAM)?
IT Asset Management (ITAM) is a type of business management directly connected to your organization’s IT infrastructure. It involves keeping track of all assets, including hardware (e.g., servers, computers, printers), software (e.g., antivirus, Microsoft Office), network, and non-network devices, such as keyboards, desks, and chairs.
Do I Need ITAM? (IT Asset Management)
Yes, if you are responsible for managing an IT infrastructure, IT Asset Management is essential. It provides knowledge about all the parts of your IT infrastructure, allowing effective management from cost, audit, compliance, and operational perspectives.
How Does it Work?
IT Asset Management happens by integrating asset data into IT Service Management (ITSM) processes like incident, problem, and change management. It’s not just about having a comprehensive list of assets; it’s about leveraging this information to enhance various (ITSM) processes.
Deliver exceptional service.
Automagically.
