SysAid Marketplace

Discover a wide range of integrations, pre-built packages, and automation bots.

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ABots Marketplace (Beta)

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Out-of-the-Box Integrations

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  • SysAid badge new
    Microsoft Intune logo with a blue Windows icon beside the text "Intune" in blue; relates to SysAid's ITAM solutions for asset management. - SysAid

    Microsoft Intune

    Easily import and update device data from Microsoft Intune to SysAid Asset Management, and display the data in SysAid’s asset inventory.

  • Google Apps logo featuring the word 'Google' in multicolored letters followed by 'Apps' in gray. - SysAid

    Google Apps User Repository

    Easily and automatically sync SysAid user management with Google Apps users.

  • Icon of a computer monitor displaying a barcode, surrounded by a circular frame with control buttons.

    Asset Warranty

    This Integration allows you to track Asset Warranty information directly in SysAid, so you can manage it efficiently, perform proactive maintenance and reduce the risk of human error.

  • Microsoft Teams logo featuring a stylized blue "T" with purple accents, integrating seamlessly with SysAid's ITSM solutions. - SysAid

    SysAid for Teams (Microsoft Teams)

    Employees can create and update tickets from within Microsoft Teams. Admins can seamlessly initiate Microsoft Teams chats and conversations from within a SysAid ticket.

  • Orange Zapier logo on a white background; streamlining workflows with SysAid's ITSM solutions for enhanced efficiency. - SysAid

    Zapier

    Easily set up integrations between SysAid and 3000+ applications via Zapier

  • Icon of a laptop with a green circle background and a shield featuring 'A', symbolizing SysAid's secure ITSM solutions. - SysAid

    Worksafe App

    Use SysAid’s Worksafe app to simplify the process of tracking the status of your workforce as you transition back to the ‘new normal.’

  • SysAid logo next to "SSO Single Sign On," illustrating secure access integration with ITSM for seamless user management. - SysAid

    SSO Connector

    Use SysAid’s SSO Connector add-on to configure multiple Office 365 SSO domains for their SysAid account

  • Blue geometric logo with two interlocking shapes, forming a diamond at the center, symbolizes SysAid's integrated ITSM solutions. - SysAid

    Jira Software – Cloud Service

    Easily create and link Jira Issues to SysAid service records, and view all the information from within SysAid.

  • TeamViewer integrates with SysAid ITSM

    TeamViewer Embedded Service

    Launch TeamViewer remote control from tickets in SysAid, without the need for a pre-existing TeamViewer account

  • Orange square with a white flying bird shape, symbolizing SysAid's seamless ITSM integration for efficient service desk solutions. - SysAid

    SolarWinds

    Automatically generate, update, and close SysAid tickets based on alerts that SolarWinds detects on a given asset in your network.

  • Google logo with capital 'G' in vibrant colors, symbolizing innovative solutions like SysAid's integrated ITSM platform. - SysAid

    Google Apps

    Single-sign-on to SysAid via Google apps

  • Icon illustrating ITSM: A database cylinder, cloud, and a folder with a bar chart, linked by an arrow for efficient data management. - SysAid

    Power BI Extract

    Extract ticket data from SysAid to MS OneDrive for loading to MS Power BI; from there, you can build your own dashboards

  • Google Chrome logo in colorful segments, representing SysAid's integration with ITSM platforms for seamless service desk experiences. - SysAid

    Chromebook

    Easily import and update Chromebook device data from G-Suite to SysAid Asset Management, and display the data in SysAid’s asset inventory.

  • SysAid's blue geometric logo symbolizing streamlined ITSM solutions with an angular triangle design and extending lines. - SysAid

    Azure

    Easily and automatically sync SysAid user management with Azure Active Directory.

  • SysAid badge new
    Blue and white logo featuring two interlocking arrows forming a geometric shape. - SysAid

    Azure Devops

    Create new SysAid requests for new Azure DevOps work items

  • Green circular icon with a white padlock graphic and the letter 'a' in the center, symbolizing secure access or privacy settings.

    IP Filter

    Filter list of IPs allowed to access SysAid

  • A geometric logo with interconnected 3D shapes, illustrating SysAid's ITSM innovation and dynamic Service Desk solutions. - SysAid

    OpenAM

    Single sign-on to SysAid via OpenAM

  • Text logo with "Nagios" in bold, irregular black lettering and a registered trademark symbol, illustrating ITSM monitoring integration. - SysAid

    Nagios

    Automatically generate, update, and close SysAid tickets based on events that Nagios detects on a given host or service in your network.

  • White Microsoft Office logo over a red background, symbolizing integrated ITSM solutions akin to SysAid's efficient Service Desk. - SysAid

    Office365

    Single sign-on to SysAid via Office 365

  • Logo of OneLogin with "onelogin" in lowercase black text, symbolizing seamless integration with SysAid’s ITSM solutions. - SysAid

    OneLogin User Repository

    Easily and automatically sync SysAid user management with OneLogin Active Directory.

  • Logo of OneLogin with "onelogin" in lowercase black text, symbolizing seamless integration with SysAid’s ITSM solutions. - SysAid

    OneLogin SSO

    Single sign-on to SysAid via OneLogin

  • Colorful hashtag symbol representing Slack, integrating seamlessly with SysAid's ITSM solutions for optimized communication. - SysAid

    Slack

    Improve teams collaboration using two-way communication between SysAid and Slack

  • CAS SSO

    CAS SSO

    Single sign-on to SysAid via CAS

  • integration with Okta

    Okta SSO

    Single-sign-on to SysAid via Okta

  • integration with Okta

    Okta User Repository

    Easily and automatically sync SysAid user management with Okta Active Directory.

  • SysAid’s integration with ADFS

    ADFS SSO

    Single-sign-on to SysAid via Microsoft Active Directory Federation Services (ADFS)

  • SysAid badge new
    Dark blue abstract triangular logo with a stylized arrow pointing to the right, against a transparent background. - SysAid

    Microsoft Dynamic 365 CRM

    Create a SysAid ticket when a new Case is created in Microsoft Dynamics 365 CRM

  • SysAid badge new
    Blue and white Microsoft Outlook calendar icon showing a white "O" on the left and a grid calendar on the right. - SysAid

    Microsoft Outlook Calendar

    Create a Microsoft calendar event for new tickets created in SysAid that meet a certain criteria

  • SysAid badge new
    The image depicts the Slack logo, consisting of four colored symbols (blue, green, yellow, and pink) arranged in a hash (#) pattern on a white background. - SysAid

    Slack

    Receive slack notifications for new tickets that meet a defined criteria

  • SysAid badge new
    Green circular logo with stylized white lowercase letters "qb" in the center, representing the QuickBooks brand. - SysAid

    Quickbooks

    Automate the creation of Tickets in SysAid for new POs in Quickbooks

  • SysAid badge new
    Green hexagon with rounded edges contains white lowercase letters "pd" in the center. - SysAid

    PagerDuty

    Create PagerDuty events for new tickets created in SysAid

  • SysAid badge new
    A green shopping bag with a white "S" logo on it, representing the Shopify brand. - SysAid

    Shopify

    Create a SysAid Ticket for a new Fraudulent Order in Shopify

  • SysAid badge new
    Yellow background with the word "pingdom" written in lowercase black letters. - SysAid

    Pingdom

    Create a new SysAid ticket when a new alert in Pingdom is created

  • SysAid badge new
    The image shows the Salesforce logo, which consists of the word "salesforce" written in white on top of a blue cloud shape. - SysAid

    Salesforce

    Easily manage your support by integrating Salesforce with SysAid through this seamless workflow.

  • SysAid badge new
    Blue text logo spelling "okta" on a white background. - SysAid

    Okta

    Create Okta users for new service records in SysAid

  • SysAid badge new
    The image shows the word "Google" written in its characteristic font, with each letter in green color. - SysAid

    Sage

    Create service records in SysAid when new services are added to Sage Accounting.

  • SysAid badge new
    Square icon featuring a white square on a blue, yellow, red, and green background, representing Google Keep. - SysAid

    Google Calendar

    Create a Google calendar event for new tickets created in SysAid that meet a certain criteria.

  • SysAid badge new
    Orange logo with a central circle connected to three smaller circles at varying angles, resembling a molecule. - SysAid

    HubSpot

    Create SysAid tickets from a new HubSpot form submissions.

  • SysAid badge new
    The image shows the Asana logo, featuring three red dots arranged in a triangular formation above the word "asana" in lowercase black letters. - SysAid

    Asana

    Create SysAid tickets for new Asana tasks in projects.

  • SysAid badge new
    White geometric design resembling vertical bars on an orange background. - SysAid

    Harvest

    Create a SysAid ticket from a new Harvest task that is created.

  • SysAid badge new
    A logo displaying two overlapping speech bubbles, one green and one dark green. - SysAid

    Google Chat

    Receive Google chat notifications for new tickets that meet a defined criteria.

  • SysAid badge new
    A black elongated oval shape next to a larger black rounded square on a white background. - SysAid

    Typeform

    Create SysAid tickets from new Typeform submissions.

  • SysAid badge new
    A geometric logo with four shapes: a blue and a yellow elongated oval, an orange diagonal bar, and a small navy blue triangle, all on a transparent background. - SysAid

    JotForm

    Create SysAid tickets from new Jotform submissions.

  • SysAid badge new
    A blue square icon with a white vertical rectangle on the left and a smaller white vertical rectangle on the right. - SysAid

    Trello

    Display SysAid tickets in Trello boards.

  • SysAid badge new
    Green WhatsApp logo featuring a phone icon within a speech bubble, set against a white background. - SysAid

    Whatsapp

    Receive a Whatsapp notifications for new tickets that meet a defined criteria.

  • SysAid badge new
    The image shows the logo of monday.com, featuring two diagonal bars—one red, one yellow—and a green dot, on a white background with rounded corners. - SysAid

    Monday

    Create SysAid tickets for new Monday tasks in projects.

  • SysAid badge new
    A red circle contains four red dots arranged in a square pattern. - SysAid

    Twilio

    Receive an SMS notifications for new tickets that meet a defined criteria.

  • SysAid badge new
    A blue logo featuring a check mark intertwined with an eye design. - SysAid

    ConnectWise

    Create a SysAid ticket when a new ticket is created in Connectwise.

  • SysAid badge new
    Logo of New Relic featuring the company name in black text within an overlapping teal and light blue oval shape. - SysAid

    New Relic

    Create a new SysAid ticket when a new alert in New Relic is created.

  • SysAid badge new
    A cloud-shaped icon with a green radar screen in the center displaying three dots. - SysAid

    Site24x7

    Create a new SysAid ticket when a new alert in Site247 is generated.

  • SysAid badge new
    A green square icon with rounded corners and vertical white bars of varying heights in the center. - SysAid

    YouCanBookMe

    Create SysAid tickets automatically for new YouCanBookMe bookings.

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Quick Value Packages

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  • Illustration of ITSM synergy: a yellow pencil and black ruler crossed, symbolizing SysAid's streamlined service desk efficiency. - SysAid

    Incident Management

    Get expert consulting on your environment, and improve the setup of the incident form, self- service portal, and service catalog.

  • Orange and black eye icon symbolizes SysAid's ITSM solutions, enhancing visibility for your Service Desk operations. - SysAid

    Enhanced Incident Management: Service Desk Automation

    Get expert consulting on your environment and your service delivery process, to start making your system work for you – with service desk automation.

  • Illustration of a white notepad and orange pencil on teal. Easily track issues with SysAid ITSM's intuitive Ticketing System. - SysAid

    Enhanced Incident Management: Self-Service Portal, Standard

    Enhance the user experience and boost self-service adoption with targeted Self-Service Portal consulting, including setup of the portal and service catalog.

  • Icon of a yellow credit card with a chip, symbolizing SysAid's secure ITAM solutions within ITSM environments. - SysAid

    Enhanced Incident Management: Self-Service Portal, Premium

    Take your Self-Service Portal to the next level with professional graphic design, in addition to setup of the portal and service catalog.

  • Alt text: "ITSM data report icon featuring a pie chart and bar graph, symbolizing SysAid's comprehensive service management. - SysAid

    Workflows Package

    Boost productivity and organizational efficiency through workflows that work for you.

  • Icon of overlapping photographs in yellow and teal, representing SysAid's ITSM solutions streamlining your service desk. - SysAid

    Asset Management

    Gain visibility, boost service desk productivity, and cut costs through asset management. Expert consultants will help get you there with mapping assets and dashboards within the system.

  • Icon of a calculator with math functions on a yellow circle. Optimize finance tracking with SysAid's ITAM solutions. - SysAid

    CMDB

    Map your organizational infrastructure, gain control of your inventory, and measure the business impact of Change processes through CMDB consulting.

  • Computer monitor with arrow and coins, symbolizing SysAid's role in ITSM to enhance efficiency and cost-effectiveness. - SysAid

    Asset Management + CMDB

    Combine the force of asset management and CMDB, to greater leverage your IT infrastructure when provisioning services.

  • Icon of a bar chart with an upward arrow, symbolizing ITSM-driven growth and efficiency enhancement through SysAid solutions. - SysAid

    Reporting

    Providing service without data is meaningless. Get the data you need today in order to improve your service tomorrow. Includes two new reports to support your business processes.

  • An icon of a person with a bar chart in a yellow circle represents SysAid's ITSM capabilities (license not included). - SysAid

    BI Tool (license not included)

    From analysis to insights to action. Use the power of BI to achieve continuous service delivery improvement. Includes creation and set up of one BI dashboard to support your business processes.

  • Illustration of a person with glasses in a circle, highlighting SysAid's ITSM efficiency with a friendly greeting speech bubble. - SysAid

    Automate Joe – MVP (1 target)

    Empower your service desk through service orchestration using Automate Joe. Includes setup and configuration of one target.

Custom Development Packages

Let our SysAid experts help you with your customizations.

  • A calendar icon with the number 31, highlighting SysAid's efficient ITSM scheduling and Help Desk management. - SysAid

    Change Calendar Sync

    Manage your change process schedule visually, leading to greater efficiency and organizational transparency.

  • Laptop icon with a gear on screen, symbolizing ITSM's role in configuring system settings for improved Service Desk efficiency. - SysAid

    Database Migrations

    Bring your data with you! Migrate your data from your previous ITSM solution, and start benchmarking your performance in SysAid from day 1.

  • Envelope and user profile icon symbolizes SysAid's ITSM, enhancing communication in service desk operations against gray backdrop. - SysAid

    Dynamic Due Dates

    Track what matters. Don’t let your end users destroy your time to resolution. Track the net time it takes your administrators to resolve a ticket, without including end-user delays.

  • A star-emblazoned badge icon symbolizing ITSM excellence, set against a vibrant teal backdrop, representing SysAid's expertise. - SysAid

    Emoji Survey

    Make your CSAT surveys satisfying! Use emoji-based surveys to gain more responses and provide a more visually appealing experience.

  • Illustration of a computer screen and gear symbol representing SysAid's ITSM capabilities for system optimization. - SysAid

    Omni Panel

    Gain greater efficiency by bringing all communications (notes, attachments, activities, chats, and links) into a single location, in an easy-to-read chronological table.

  • Icon of a shopping bag with a dollar sign and coin symbolizes effective ITAM in SysAid's powerful ITSM solutions. - SysAid

    Shopping Cart

    Boost your user satisfaction and self-service adoption by providing an amazing online marketplace experience. The shopping cart will display pricing, quantity, and images of the items.

  • Smartphone displaying cogwheel icons, representing ITSM solutions for efficient mobile service desk management from SysAid. - SysAid

    Subscribe/Mentions Activities

    Turn a ticket into a “feed” to automatically keep admins up-to-date on relevant ticket updates.

  • Teal safety goggles on orange circle; signifies SysAid's proactive protection in ITSM and efficient service desk management. - SysAid

    Watcher Feature – Basic

    Subscribe end users to other users’ tickets, freeing up admin time spent on manual notifications. Also advantageous for users, so they can keep tabs on tickets that a colleague opened and CC’d them.

  • Magnifying glass icon with a red handle over an orange circle, symbolizing SysAid's efficient ITSM solutions. - SysAid

    Watcher Feature – Advanced

    Take your ticket ‘subscriptions’ to the next level. Include every ticket detail your users ever wanted to know.

Automate Joe Marketplace

Free your team from onboarding employees, deploying software, provisioning virtual machines, and much more – with our Service Orchestration Marketplace

  • Active Directory logo for ITAM solutions, showcasing SysAid's integration with ITSM for streamlined asset management. - SysAid

    Microsoft Active Directory

    Create, update, and manage users group membership

  • SysAid: Streamlining ITSM and Ticketing Systems for optimal IT management efficiency. - SysAid

    Zoom

    Automate the process of adding and removing users to/from Zoom web conferencing software, from within SysAid.

  • Stylized blue icon with a white lightning bolt represents SysAid's innovative ITSM solutions. - SysAid

    PowerShell script

    Execute a PowerShell script on a remote machine, that you’ve already created, directly from SysAid

  • Java logo with steaming coffee cup; links to SysAid's streamlined ITSM processes, symbolizing power and efficiency. - SysAid

    Java

    Utilize Automate Joe to execute a Java class/utility with dynamic parameters that you’ve already created, to integrate with almost any service or product

SysAid Add-Ons to Enhance Your Experience

Simply register and activate in your apps section within SysAid

  • Smartphone illustration in a green circle, depicting SysAid’s ITSM mobile capabilities for efficient service management. - SysAid

    Mobile for On-Premises

    Create, view, add notes, see history, even add attachments across all active incidents and requests – directly from your mobile device.

Learn More About SysAid

Ticket Automation
IT Ticketing System
Incident Management
Task Automation
IT Asset Management
Change Management Software
Self Service Automation
CMDB Software
Problem Management
Workflow Automation
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