ConnectWise
Create a SysAid ticket when a new ticket is created in Connectwise.
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Overview
You have your customer support teams using Connectwise, and some of the tickets they open need to reach your queue which is managed in SysAid – This integration automates the process of opening tickets in SysAid for tickets created in Connectwise that meet a certain criteria you define.
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Main Features
- Automated Ticket Creation: The integration allows for the automated process of opening tickets in SysAid for tickets created in Connectwise.
- Customizable Criteria: The system can be configured to create tickets in SysAid only for tickets that meet specific criteria defined by the user.
- Map all the relevant fields so your IT teams have all the information they need in the SysAid ticket.
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Benefits
- Increased Efficiency: By automating the ticket creation process, customer support teams can save time and reduce the potential for manual errors.
- Improved Workflow Management: Seamless integration between Connectwise and SysAid ensures that relevant cases are efficiently channeled to the appropriate queue, enhancing the overall workflow.
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Use Cases
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Ticket creation
Create a SysAid ticket when a new ticket is created in Connectwise.
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Salesforce
Easily manage your support by integrating Salesforce with SysAid through this seamless workflow.
Microsoft Dynamic 365 CRM
Create a SysAid ticket when a new Case is created in Microsoft Dynamics 365 CRM
