ConnectWise

Overview

You have your customer support teams using Connectwise, and some of the tickets they open need to reach your queue which is managed in SysAid – This integration automates the process of opening tickets in SysAid for tickets created in Connectwise that meet a certain criteria you define.

Main Features

• Automated Ticket Creation: The integration allows for the automated process of opening tickets in SysAid for tickets created in Connectwise.
• Customizable Criteria: The system can be configured to create tickets in SysAid only for tickets that meet specific criteria defined by the user.
• Map all the relevant fields so your IT teams have all the information they need in the SysAid ticket.

Benefits

• Increased Efficiency: By automating the ticket creation process, customer support teams can save time and reduce the potential for manual errors.
• Improved Workflow Management: Seamless integration between Connectwise and SysAid ensures that relevant cases are efficiently channeled to the appropriate queue, enhancing the overall workflow.

• Use Cases

  • Ticket creation

    Create a SysAid ticket when a new ticket is created in Connectwise.