Jira Software – Cloud Service
Easily create and link Jira Issues to SysAid service records, and view all the information from within SysAid.
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Overview
SysAid’s Jira integration seamlessly connects Jira issues with SysAid SRs and allows for direct communication and synchronization across the two products. This consolidates ticket information, providing a more complete picture for IT staff, and reduces the response time for IT tickets allowing IT staff to handle more tickets in less time.
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Main Features
- Link SysAid SRs to existing Jira issues
- Generate a Jira issue from a SysAid SR
- SysAid can display data from Jira in the SysAid SR
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Benefits
- Efficient agents: Reducing “double work” of the user for tickets handled in Jira
- Faster support by allowing admins to view relevant, real-time information regarding an existing Jira issue without navigating away from SysAid
- Streamline collaboration between SysAid admins and Jira handlers by providing a channel for communication
Mobile for On-Premises
Create, view, add notes, see history, even add attachments across all active incidents and requests – directly from your mobile device.
Asset Warranty
This Integration allows you to track Asset Warranty information directly in SysAid, so you can manage it efficiently, perform proactive maintenance and reduce the risk of human error.
