Jira Software – Cloud Service
Easily create and link Jira Issues to SysAid service records, and view all the information from within SysAid.
Let's Talk
Get set up in no time
Thanks for submitting this request. Your Customer Success Manager will contact you soon to get you set up with this integration.
-
Overview
SysAid’s Jira integration seamlessly connects Jira issues with SysAid SRs and allows for direct communication and synchronization across the two products. This consolidates ticket information, providing a more complete picture for IT staff, and reduces the response time for IT tickets allowing IT staff to handle more tickets in less time.
-
Main Features
- Link SysAid SRs to existing Jira issues
- Generate a Jira issue from a SysAid SR
- SysAid can display data from Jira in the SysAid SR
-
Benefits
- Efficient agents: Reducing “double work” of the user for tickets handled in Jira
- Faster support by allowing admins to view relevant, real-time information regarding an existing Jira issue without navigating away from SysAid
- Streamline collaboration between SysAid admins and Jira handlers by providing a channel for communication
Google Chat
Receive Google chat notifications for new tickets that meet a defined criteria.
Skype for Business
Contact users via Skype video-calling application directly from a service record.
SysAid for Teams (Microsoft Teams)
Employees can create and update tickets from within Microsoft Teams. Admins can seamlessly initiate Microsoft Teams chats and conversations from within a SysAid ticket.
