New Relic
Create a new SysAid ticket when a new alert in New Relic is created.
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Overview
Automatically open incidents in SysAid for new New Relic alerts based on the criteria you set.
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Main Features
- Create a ticket in SysAid for a new Pingdom alert that is raised based on the criteria you define.
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Benefits
- Immediate Event Triggering: As soon as a new event is detected in New Relic, a new ticket is created in SysAid,.
- Criteria-Based triggering: You can trigger the creation of tickets only for the events that meet a specific, defined criteria set by the user.
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Use Cases
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Ticket creation
Create a new SysAid ticket when a new alert in New Relic is created.
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Google Apps User Repository
Easily and automatically sync SysAid user management with Google Apps users.
TeamViewer Embedded Service
Launch TeamViewer remote control from tickets in SysAid, without the need for a pre-existing TeamViewer account
Mobile for On-Premises
Create, view, add notes, see history, even add attachments across all active incidents and requests – directly from your mobile device.
Microsoft Intune (BETA)
Easily import and update device data from Microsoft Intune to SysAid Asset Management, and display the data in SysAid’s asset inventory.
